"Top Service!"

I broke the screen on my Samsung Galaxy A53, and initially had trouble finding a source for a genuine replacement part shipping to the UK. Some digging around online turned up this UK-based company I had never heard of before.

They had the relevant genuine Samsung part in stock at what i believe is a very competitive price, but it was showing under two different part numbers.

A quick email to them to enquire about the differences in part numbers, and I had a response within half an hour.

Order placed yesterday, new screen received this morning, phone is repaired and up and running!

Excellent service and a very comprehensive range of parts available. I've even recommended Headlane to a workmate already.

I don't need mobile spares on a regular basis, but Headlane will definitely be my go-to supplier when I need parts in a hurry. Thank you!

"Purchased a Realme screen for my phone"

Purchased a Realme screen for my phone. Came with frame and was original part. Worked perfectly and fitment was perfect. Better than all of those fake ebay screens. Thanks.

"They went above and beyond."

They went above and beyond.
I've never had such great customer service and I've been using Amazon for years.

Basically, I ordered stuff from Belgium as a company, which ended up being handled by the local post (Bpost), which is currently abusing its monopoly and charging 16€ plus tax to "handle customs", where usually expensive companies like Fedex take 6€.

So I contact Headlane to see if they can do anything about it. They duplicated my order for free, sent it through their Dutch subsidiary, I ended up paying no tax (no tax should be due, as I ordered with a company) and nothing for the additional postage fees.

In summary, they spent their own money to make sure I had the best customer experience, despite outrageous behaviour by the national belgian post which they were absolutely not responsible for.

I offered multiple times to at least pay for the additional shipping costs but they refused.

This is the least I could do.

"Genuine parts - genuine service."

Genuine parts, dispatched on time (with a late cut off).

Hassle free returns and first class customer service from Jan and the team always.

"Ordered a new screen for my Samsung S5e…"

Ordered a new screen for my Samsung S5e tablet on a Friday afternoon, came next day (Saturday morning).
Competitive price, fast reliable delivery, and packaged well.
Replaced tablet screen Saturday afternoon, working again.
Well pleased with Headlane Ltd, would definitely use again if needed

"Great product selection"

Great product selection. Super fast delivery and response time. Had to obtain a refund as I ordered the incorrect item and dealt with quickly.

"Fast delivery, good quality"

Bought a screen replacement, arrived fast and works great after weeks of use.

"Perfect,UK stock not like others sent…"

Perfect,UK stock not like others sent from China.

"Top-Notch Service"

Top-Notch Service - Headlane had some screens available at short notice that some of the "big boys" didn't have.

Highly recommend!

also, the customer service was class!

"Friendly and professional service"

Whether it's purchasing an item, or returning one, my recent experiences of Headlane Ltd. have been faultless. Rapid delivery of items (with good communication throughout), and they have been nothing but helpful with respect to a recent return. Once the delivery of my return was confirmed by the Sales Team, the refund was instantly actioned (none of this waiting 7-10 days nonsense you might get with others). Highly recommended.