"mistake after mistake"

Called up to book supply and fitting of towbar went with them as they were able to fit to a deadline i needed the towbar for, Took details and aranged fitting date and took deposit no problems so far. Couple of days later i get a call to say they dont make dedicated electrics for my vechicle. When i told them they do as other companies i had spoke to were able to supply them but not fit to the deadline required i was told they would look into it. Low and behold they eventually found the correct electrics and on the day booked the fitter turned up with the parts. Only to find the towbar was the wrong one. Blaming the office the fitter then proceded to liase with office to get the correct one ordered and rearanged fitting for a few days later. Which was the day i needed the towbar for. He turns up and cant fit the new towbar. After a couple of hours of calls he gives up and says he will do some research and call me in a couple of days with a solution. At this point i am rather annoyed as i now have to hire vechles to complete my jobs so i call the office to cancel and get the money already paid back. The manager was rude and dismissive without accepting responsibilty for any of the mistakes. I called a more reputable company and they identified the correct towbar(the one brought by the fitter on the second visit) and explained a small modification had to be made to it due to the specific version of my vechicle and provided the diagrams from the manufacturer to confirm this. As a bonus the new company is cheaper than towbar2u. So to sum up towbar2u failed to identify the correct electrics failed to identify the correct towbar and then failed to fit the correct towbar and then failed to accept their shortcomings. Look elsewhere

"Electrics Packed up after a year"

I had my towbar fitted last year by towbar2u. After 15 months all the electrics pack up whilst on holiday in France towing my caravan. I had the car taken into a garage and have been told that the smartboxes have failed and the it's the untidiest wiring job they have seen. I contacted towbar2u only to be told 12 months warranty only and if i wanted them to look £45 call out and then any other repair charges on top. After paying what i paid to have it fitted i would of expected it to last longer than 12 months - poor job. Avoid!

"for the price"

i shopped around for about 4 weeks all quoting stupid prices, believe me they are the cheapest on the market, how they do it compared to their competition i don`t know. the tow bar was top quality, just like the guy who fixed it. my motor is a skoda yeti, he almost had to take the back of the car off, to fix the tow bar.the whole job took just on the hour, the price the staff the techician out of 10 i would give them 15 and recommend to all.

"Overall terrible experience."

Broke my bumper to remove it from rear of car.
I complained about it and they gave any excuse to not have to repair the issue at hand.
Finally, 1 month later a technician came back out and removed the towbar and said it was down to a BMW part and they were not to blame.

If you want a stressful/painful experience then go a see this company, they will definitely assist to give you a all round bad experience.

"Great service"

From email quotation to completed work, everyone I dealt with was extremely helpful and went to extra lengths to ensure it was completed before my trip. It was much appreciated and I highly recommend this company

"Excellent service"

We have just had a rigid Towbar fitted to our Skoda Octavia. I requested a quote on line and phoned to book a fitting. I was able to book a day and time to suit me. The man arrived on time, was very polite and very efficient. When fitted he showed me that all the lights were working. I would highly recommend this company.

"Faultless"

Cost effective, professional service which I highly recommend.

"Very impressive service!!"

The engineer turned up exactly on time and he did a very professional job. Although the fitting took longer than I had anticipated (4 hrs) the end result was very neat and tidy. After the installation of the Witter towbar was completed I was shown how to safely detach and re-attach the towball and shown how all the car lights were still working. The engineer also pointed out that one of the number plate bulbs had blown and needed replacing.

Towbar2u were also considerably cheaper than some other quotes I received.

"BE CAREFUL WHAT YOU ASK FOR"

did a on line search for a detachable tow-bar for bmw 530d se / as i have just sold my disco 3 and liked the detachable towbar. quoted £365.00 from towbar 2 u with single electrics so agreed to get the mobile fitter to come and fit at my place of work, the fitter took around 1.5 hours to fit and was polite, but furious that a cut had to be made in the bumper / and not a little cut either !!! so no way will it look good when the tow-bar is not fitted so all in all might as well just order a fixed tow-bar for nearly half the costs !!! spoke with the company in question and suppose to be trying to sort something out,
will see if anyone does ??