"confort rent car"

Une société de location fondamentalement malhonnête donc à fuir de manière incontestable
1/ véhicule vétuste et peu adapté au réseau routier Colombien (spoiler très bas et totalement défoncé au départ du véhicule)
2/Usage abusif de la carte de crédit et encaissement de la caution sensée rester bloquée sur votre compte
3/Accusation par mail de dégât au véhicule 3 jours après restitution alors que le bon de clôture réalisé en ma présence signale le bon état général du retour
4/Facturation pour réparation et débit de votre caution

"I had a terrible experience with Confort Rent a Car"

I had a terrible experience with Confort Rent a Car in Colombia (Bogota). I rented two cars from them in July 2024 and faced multiple issues:

1. Unjust Damage Claims: After returning the cars in "good" condition (as confirmed by their initial inspection), Confort Rent a Car claimed new damages more than 27 hours later. Initially, they only mentioned a small scratch, but then escalated to numerous serious damages which were not there when I returned the vehicles.

2. Unjustified Charges: Despite disputing the damage claims, they charged my credit card CAD $1,634.89, which is far beyond the claimed damages. This amount includes deposits that were supposed to be refunded and an additional unjustified charge.

3. Poor Communication and Customer Service: They ignored my emails disputing the charges and requests for refunds, failing to address my concerns and keeping my money without justification. I'm still trying to get the money back!

Avoid renting from Confort Rent a Car! They are unprofessional and will charge you for damages that occur after you’ve returned the vehicle.

"Fatal"

Fatal, arriendo un carro en medellin, me lo dan lleno de arañazos, bollitos, luna que no sube bien y lo peor un volante desecho que deja goma en las manos. Al devolver el carro tenía un golpe en un lateral que yo por supuesto no hice, y me cobran 1.200.000 pesos pero lo más cachondo es que para cobrar mandan rápido los e-mail, pero responde usted o pide algo por email que los conchudos no responden a nada en concreto esa directora de Bogotá . En la vida vuelvo a rendar con esta gente

"For your own sake stay away! Worse experience ever."

On the Tuesday before I picked up the car on Wednesday, they called me to ask if I could pick up the car already on Tuesday. Because tomorrow, on the day of collection, the car would be forbidden to circulate in Bogotá because of "pico y placa".
If I had done this, I would also have had "pico y placa" on the day I returned the car the following week. A foreigner not speaking fluently Spanish or knowing what "pico y placa" is about in Bogotá and trusting these people would have paid a huge penalty latest on the day of return.
When the vehicle was handed over it had about 100 paint defects and all of them were recorded at length. Worse to come: My credit card authorization was obtained under the pretext of the alleged blocking of the deposit.
In fact, the amount was debited immediately.
With all due respect: Obtaining an authorization by lying is credit card fraud.
Days later they got confused with their own lies. First a malfunction at VISA was to blame and days later they would have had the contractual right to charge the amount. - So, which lie to chose?
When I returned the vehicle, I did not receive a receipt despite a very lengthy inspection. Instead I was asked to sign that I would agree to a further inspection somewhere, sometime and therefore without me being present.
No, I didn´t sign. Because, I speak spanish and could read what I was asked to sign.
The deposit was credited only weeks later and I lost €20 due to the exchange of COP into Euros and back and bank charges.
Simply stay away. Don´t damage your stay in Colombia with such people.

"The worst rental car company I have see…"

The worst rental car company I have see in 20 years global travelling, very basic service, charging additional for cleaning the rented car in all cases and delays the final inspections/ handover of the car until it is fully clean - this can take 1 hour or more - this company is absolutely not to be recommended and be out of business

"muy mala experiencia"

muy mala experiencia esta vez que alquile con ellos, Hice el alquiler de dos carros en Bogotá ofrecieron servicio al hotel, Perfecto todo se firman dos vouchers uno para multas otro para posibles daños por cada auto, Los autos los recibieron nuevamente en el hotel sin novedad alguna, pero nunca me devolvieron los vouchers, no le vi problema, pero a los dos días me llega un correo con un súper rayón y que me lo van a descontar supuestamente segunda inspección y después de dos días , por tanto no lo recomiendo, muy difícil la credibilidad de esta empresa , con este procedimiento tan mal hecho. Poco confiable.

"Car rental is ok, but not very satisfied"

Car rental is ok, car is ok but very stupid, after rentinmg the car for 2 weeks you have to wash the car your self.
We brought it back very clean and even then they collect money from your credit card.
Really stupid

"Good service, but not clear terms"

I rented my car in Colombia, through the VIPcars website. The service from the people in Colombia was good and their personnel was ready to answer my questions. The reception and delivery of the car was a bit random and the deposit was bigger than I expected and not described on the terms. They said it would take 10 days for the depositum to be released and it took 20.

The service was good, but it did not feel like my depositum was safe, which was annoying and made me waste time on support mails.

Renting the car through VIPCars seem to help as they take responsibility for the actions of Confort Rent a Car.

"mi experiencia fue horrorosa"

mi experiencia fue horrorosa. inventaron un argumento para quedarse mi dinero de la garantía. en mi caso por una marca que les demostré que ya estaba (tenia un video grabado del día q me lo dieron) ellos hicieron una foto y dijeron al seguro q fui yo... luego usaron esos documentos para quedarse mi dinero de garantía, TODO el dinero a pesar de q era una marca de 1 centímetro y no llegaba a la chapa. me robaron mi dinero y horas luchando y pasando malos ratos para nada.

"Buen servicio 🤗"

Buen servicio, los recomiendo!! 😉