"One of the worst experiences of my life "

UPDATE: I HAVEN’T READ THE RESPONSE POSTED TO THIS - NOT ONLY BECAUSE ITS TAKEN SO LONG FOR ANY ANSWER WHICH IS FURTHER PROOF OF THE LACK OF INTEREST SHOWN TO CLIENTS - BUT BECAUSE I REMAIN TRAUMATISED BY THE ENTIRE EXPERIENCE. I GREATLY REGRET TRUSTING THIS COMPANY WITH SUCH PRECIOUS CARGO AND I CAN ASSURE YOU EVERYTHING IVE WRITTEN IS TRUE. THE PURPOSE OF THE REVIEW WAS TO STOP ANYBODY ELSE, ALREADY DEALING WITH GRIEF, TO HAVE TO GO THROUGH ANYTHING SIMILAR. THAT IS MY SOLE INTENTION. I WOULDN’T WISH MY EXPERIENCE ON ANYBODY. NOT EVEN A BULLY OF A BUSINESS OWNER.

Incredibly helpful staff until the point of sale. I called when the international tracking for human remans (ashes) stalled just after the Xmas period. I was seeking reassurance as they were human ashes and children were waiting for what was left of their dad to arrive in Australia from England. I had the misfortune of speaking to a patronising, unsympathetic man who I later learnt was the owner. Because he was so disparaging and dismissive, I firmly asked not to speak to him again. His reaction to this was to call my mobile repeatedly then sent a weird email. No reassurance was given as to why they were no longer moving but he repeated the last possible date of delivery which wasn’t the point. I didn’t call to complain or query the timeline. Later, when the ashes were marked as delivered and hadn’t been I rang late at night, absolutely distraught for obvious reasons, and had the odd experience of being berated for the previous communication rather than finding support. The only help I was given was a copy and paste of several courier emails I already had and an accusation of abuse. I subsequently spent 3.5 hours that night into the early hours on the phone to Australia Post and the British Embassy in Australia to locate them myself which I did in the early hours of the morning. The highlight of the last conversation was when I was told it was my fault for not choosing a more expensive option (the transit chosen cost thousands not including the calls to Australia from a landline). The individual in question showed neither compassion nor urgency in locating the ashes and was only interested in winning an argument he had created himself. He told me it would take “weeks” to resolve and I could call Aus Post “in the morning”. My family and I, and the family of the deceased remain shocked and traumatised by the experience and still don’t understand how they could be so callous when dealing with a deceased loved one. I’ve hesitated in posting this as they are so unpleasant and I won’t respond to further comment but would urge others to remain cautious if trusting them with human remains. I’m sure it wasn’t anybody’s fault they were low - that’s just bad luck and must happen sometimes - but the way I was treated at such a terrifying moment is inexcusable. I’ve been shown more concern when tracking misplaced parcels containing clothes and to continue a self-made argument (with a paying customer) is bewildering to us. I did my research and firmly believed I’d chosen a specialist courier who cared for bereaved people using the service. What happened to me was unfortunate and frightening but the attitude of the company to it and their treatment of me made it horrific. All I originally did was say his attitude was insensitive (which it was) and I (understandably) didn’t want to deal with him. When the ashes were lost all he cared about was punishing me for that rather than trying to help or make me feel better in an awful situation. What made it even worse was that he was quite calm at first and it must have been apparent that I was panicking and upset. The reaction of this courier was all about ego and a complete disregard for the welfare of a distraught family trying to locate human remains when thousands of miles apart. Speedlink made a heartbreaking situation worse and for no reason other than pettiness and self-entitlement. I sorely regret using them for such an important purpose and will never trust them again.

"Be VERY careful with this company"

Be VERY careful with this company! The 'small print' is extensive. On Tuesday night I paid 145 pounds for courier of a small package we needed urgently: Wednesday pickup in London and Thursday delivery in Paris before 9AM. The call centre said they can do it and I paid. No one told me that Thursday was a public holiday in France. When my package did not arrive I called to ask why and was told it would arrive the next working day (which was Friday and I was fortunately still in France). The DHL tracking tool also said I would receive the package on Friday. When the package did not arrive on Friday we called the service centre again and were told that everything was correct in terms of the contract and the 'overnight' package would arrive next week, date still to be confirmed. Today (Sunday) we are back in the UK ... back to where our package was collected from to bring to us in France 4 days ago. We no longer need the 'overnight' service and we don't know how to get our package back. We continue to follow up with SpeedLink and will post any updates here.

The package was finally delivered to the hotel on Monday, though could not be received because I was back in London. SpeedLink continues to insist that they have provided the service I paid for. They have offered to bring the package back to London, and point out that it will cost more than the previous service because in their words "imports are more expensive".

"Great service"

Contrary to other reviews here I can vouch for this courier which was able to arrange a next day delivery of 2 cats.
Their pricing was also very competitive.
They were professional and courteous and their tracking system kept me updated throughout the day.

"Owner is rude and delusional"

Owner is rude and delusional. Do not use these. Avoid at all costs

"Didn’t turn up in a time critical…"

Didn’t turn up in a time critical situation.. took my money quick enough! Disgusted