"No Hassles"

Very, very good at what they do. That is, they fix mycar without any hassles. Why 4 out of 5? Simple, yet to find anyone perfect. If they offered fraction stars. Then 4.8 stars would fit MYCAR perfectly. Oh, by the way, Knox Shopping Centre. All staff are great and they explain any problems in detail. That's also the guys in the workshop

"They did everything I ask for and did…"

They did everything I ask for and did it well and in a timely manner. Thankyou

"Excellent service and follow up."

Excellent service and follow up.

"Good Quick service and friendly staff."

Good Quick service and friendly staff.

and I will be back in the further

"Very fast,job well done and friendly…"

Very fast,job well done and friendly staffs.

"MyCar Hastings poor service "

Hi MyCar

I made a booking for 4 new tyres and a wheel alignment at MyCar Hastings. I made my booking online 3 days in advance and the tyres were confirmed as available. My booking was at 8am so I could get back to work in time and I paid for the tyres and wheel alignment in full online.

When I arrived at MyCar Hastings, I was told by the service manager that the system showed I had to pay for the tyres before the work could commence. It seemed strange the system would say it was unpaid when I had payment confirmation via email. I then had to show proof of payment before the service manager would believe me.

Then I was told the tyers I had ordered 3 days in advance for an 8am appointment would not arrive until 1pm. The service manager had all my details printed off on the job sheet on his desk, including the tyers I had ordered, the time of the appointment and my mobile number. I asked the service manager why he didn’t call me to tell me the tyers hadn’t arrived yet as he could clearly see all the details on the job sheet. The service manager said it wasn’t his responsibility to make sure the tyres arrived, and the delivery was out of his hands.

I said fine, but a curtesy call would have been a simple fix, the service manager said that's not his responsibility either. He then asked me why I was making this such an issue. I said the issue is I have made plans for an 8am job and have travelled 30 minutes to get the tyres changed and I need to get back to work. Its unfair to expect that I can change my work commitments with no notice.

The service manager said the only option was to come back after 1pm when the tyres should arrive. I told the services manager I had to be back at work and couldn’t do 1pm, so I asked for a refund. When I asked for a refund the service manager refused the refund and said he wouldn’t cancel the order. He said I had to come back and that was the only option.

I then had to waste more time calling the MyCar Care Team at head office to agree to the refund. I also had to drive to the Hasting store the next day to access my refund via the eftpos machine.

To say this was a very bad service experience is an understatement. What happened to polite, friendly and helpful customer service, especially when a customer has spent $500 at your store.

"Great job good price "

Easy to deal with and keep you informed if any extra works need to be carried out .

"Great people and very helpful"

Great people and very helpful

"the team at Umina Beach My Car are…"

the team at Umina Beach My Car are honest and reliable. My car was fixed as I had injector issues and replaced control arm. Car is now running beautifully.

"Very happy thanks"

Very happy thanks