"Great company"

Great company, product as described really fast postage highly recommend

"Highly recommended "

Good price, great communication and fast delivery. I was sceptical ordering from a garden centre 200+ miles from my home but everything was smooth. No issues at all.

"Amazing BBQ"

Great product delivers well packaged and at a great price

"Easy process and fast delivery"

Easy process and fast delivery

"Decent prices and great communication…"

Decent prices and great communication throughout. Recommended!

"Great value BBQ"

Great value BBQ! Delivery was arranged with speed and efficiency. All staff I came in contact with were friendly and professional. A pleasure to deal with, will definitely use again 😀

"Great service and communication"

Great service and communication, fast delivery too

"Great service and product we will use…"

Great service and product we will use them again

"Great service"

The team were very helpful when I called prior to placing an order online. Delivery was within a few days as promised, thank you!

"In the face of adversity the Oaktree shone through' ...."

I am a firm believer of judging the customer service of a company when things go wrong, which will happen to the best of companies occasionally. That is incidetally the only time I give reviews as it is easy to score well when things go fine. Dan at Oakwood went out of his way to assist me recently after I had purchased a Napolean bbq grill in readiness for a family occasion the following weekend. Although the item was believed to be in stock, it as later found it wasn't due to what was identified as a bug in their new order processing system. By this time it was past closing time and Dan said he would investigate first thing in the morning once his management were back in and he said he would ring at 10am on the Sunday. 10am sharp he contacted me with some options, and I selected the already built demo model that I had checked for assembly quality the previous day when I was comparing build quality between brands and ranges. Although they don't deliver on Sundays, Dan made an exception in our case, even though I lived an hour away and I wasnt a regular customer, this was my first purchase. The evening before, Dave the warehouse manager also spoke to me to explain and apologised for the inconvenience. By noon on the Sunday I had received delivery of the bbq by Zohaib and Umair who were not only polite and couteous, they sited the bbq in the garden for us, having had to carry a very heavy bbq over a deep gemravel drive. They also checked my gas cylinders and showed me how to test them when low. All in all, they went out of their way to ensure customer satisfaction and I really appreciated that. Thanks again Oaktree team, you have a new loyal customer as that had been my first visit to Oaktree. I found your personal touch to be far superior to other larger garden centres with similar ranges in the vacinity. Thanks Alan