"Poor emergency nanny service"

I have attempted to use the emergency nanny service (that I get for free through my employer) and it is beyond unreliable. Bookings get cancelled all the time and parents are not informed of it until the day before, when it's too late to look for other care. Meanwhile they're not even trying to look for someone else unless the parent somehow guesses the nanny might have cancelled and gives them a call.

You're better off not relying upon it than to think you have care and get surprised last minute.

Such a shame to have such negative experience with what would otherwise be a lovely benefit and given the cost our employers bear to provide it.

When nannies showed up they were great so it's unfortunate that there isn't better coordination

"Not recommended and I receive this for free,!"

Bright Horizons is a provider chosen by my employer as a benefit for free back up care (childcare/senior care). I have used it on 3 separate occasions for senior care and each time the service has been appalling. Issues range from no care turning up even though I’ve been given confirmation, being asked to sign direct debit mandates even though my employer is paying and issues with settling invoices. The customer service is non existent. I’ve had calls reassuring me that my account has been placed on high priority and being monitored only for exactly the same issues to occur.
I wouldn’t recommend this service and I am receiving it for free!!!!

"Bright Horizons Palmers Green"

I worked at the Palmers Green nursery for 2 years, I once handed my notice in because they messed up my pay and was told that’s not a good enough reason to leave. Said manager was also very incompetent and screwed everything up, hence why she got the sack in the end. We then had about 6 different managers to support us before getting a permanent one. Support from area directors is abysmal, it felt like they looked down on us because they were however high up in the company, telling us what we’re doing wrong but not giving us advice on how to make it better. There are also a lot of unnecessary extras that this company have in staff expectations like a display template, and if the board doesn’t look like the template all your hard work and effort is getting ripped off the wall by the manager no less. Managers and area directors seriously need to think about staff well being and prioritise that as well as the children. I would not recommend this nursery as a place to work.

"Poor customer service regarding…"

Poor customer service regarding interviewing I dodged a bullet when the person who I was talking to treated me with no respect as my cv did not have all my work history as I am a freelance thank goodness it went no further.I am grateful that my experience does not go by my CV and other people who have used my services know better a CV does not define you.!

"Fantastic setting at Springfields…"

Fantastic setting at Springfields Bright Horizons in Lichfield.
Staff are friendly and caring, and the nursey cater well for food allergies as well giving us peace of mind

"Bright Horizons Gogarburn (RBS)"

Bright Horizons Gogarburn (RBS)


They are so careless and I never liked them at all. My daughter always come with soiled clothes and paint all over her clothes and I have to wash them by hand first
They are so careless and I never liked them at all. My daughter always come with soiled clothes and pain all over her clothes and I have to wash them by hand first to remove the paint otherwise it will color the other clothes in the washing machine. I provided them with a full cover dress for painting and they never used it because they wanted her to be free.
Their food was horrible and she does not eat so she ends up starving, even though I provided them with a box of formula but they did not make her any milk. She was crying every time I pick her because she was starving, so I started to take food and snacks with me to feed her on our way back home.
They are so dirty that every week she gets sick and there was a week she attended only one day and the next day she had a high temperature because she picked a virus and she did not go for two weeks.

It looked like they were doing us a favour looking after her not we were paying £1274 /month for them to look after her, feed her and make sure she is healthy.
So, We moved her into another nursery and this nightmare was over.

"Awful nursery. Don’t send your children here"

Awful nursery. Put my son in this nursery paying the registration fees. A few months through all parents were informed that there is a “leak” in the roof and “for the safety of the children” we will have to move to another setting until the work is done and completed. Understandably we all want our children safe so drove my son miles to another setting. The regional manager “sherradin”, never responded to any of our emails from any parents wondering when we will move back to the other setting. As time went on still no email. Eventually she decides to get one of her dogs bodies to send out an email, stating they will not be renewing the contract at the setting which had the leak due to the significance of the damage and how much it was potentially going to cost. Many of us parents then had to put our children in other nurseries. You can imagine how unsettling this is for many children. There was no apology from the management. Awful behaviour from people that are supposed to care for the children. Upon speaking to a staff member, she let slip that they weren’t going to renew the contract even before I filled out the forms to register my son. When confronted with this information they constantly ignore you. All they care about is getting your money. My son learnt nothing when he was here. I now see it as a blessing, I moved him to another nursery, his speech had improved, the staff there are amazing. He’s already learnt much of the alphabet. If you care for your children do not send them here

"Where do I begin"

Where do I begin? I applied for a job at Bright Horizons - had online interview 3 days later, got offered the job the following day and given a start date - all seemed wonderful! I gave my notice to my now previous employer. However, Bright Horizons 'Talent Acquisition' (I prefer the old fashioned term 'HR') made an absolute clanger. No offer letter was sent. They couldn't check the progress as the 'system was down' when I made enquiries and their 'compliance team' who should have carried out DBS checks etc never got in touch. In short, nobody seems to actually know what they are doing. So thanks to 'Bright' Horizons, I am now unemployed and obviously suffering a loss of earnings through something that is no fault of my own.

"Very poor service"

Very poor service. Whilst the individual nannies are good the actual management is below par. We have had several cancellations last minute (the night before) saying they are double booked and leaving us in the lurch. Therefore you cannot trust their booking process at all. Confirmations mean nothing!

"Rogue traders, avoid at all costs"

I've used the emergency nanny agency part of this company and have had nightmare upon nightmare with them. Repeatedly let down, leaving us in the lurch, wife in tears. They wait until less than 24 hours before your booking before changing nanny to someone you don't know, has the wrong experience, and whose CV haven't approved, then won't refund you citing their late cancellation policy. The staff at the call center are completely hopeless, they refuse to let you escalate or speak to a manager, and the complaints email doesn't get a response. Deceitful rogue traders, avoid at all costs.