"Terrible Customer Service"

I ordered a new Shimano Ultegra group from Colorado Cyclist. The website said that the RD-R8000 SS rear derailleur would work with a 30 tooth cassette. I put the derailleur on the bike but it did not work with the 30 tooth cassette and a 52-36 crank. I needed the long cage derailleur to work with the 30 tooth cassette in this setup. The derailleur was never used beyond just checking to see that it didn't work. If the website had not said this RD would work, then I would not have bought it. Colorado cyclist would not take the RD back because I put it on the bike, which was the only way I could determine that it wouldn't work. Keep in mind the website said this RD would work. I spent over $2k on this particular order and they would not take the return on a part that their website said would work for me. Terrible. I will never use them again, and I would recommend that you go elsewhere for your bike parts. There's plenty of places out there with much better customer service. Lesson learned.

"Good experience"

Only downside is shipping is a little slow. I think it took 10 days from the time i ordered to the time I got my package. Pleased with the product though.

"SLOW SHIPPING"

SLOW SHIPPING, RUNAROUND CUSTOMER SERVICE - NOT AT ALL IMPRESSED!

Ordered an ENVE stem on a Sunday, here it is Friday and the USPS still hasn't received the package. How does it take so long to mail an 8oz item? I email and call them to no solution. Nobody ever answers their phones or returns a message. Staff tell me via email that it is USPS that is to blame - yet the USPS says they haven't been given the package yet. Tracking shows that it has never scanned in at origin post. I have lost all faith in Colorado Cyclist. Do yourself a favor - SHOP ELSEWHERE!!

"Better online bike store"

Competitive price, fast shipping, excellent customer service.

"Great company to do business with"

Great company to do business with. Fair prices, good sales/coupons, and fast shipping. They actually screwed up an item in my order and customer service was on the ball getting the right part shipped out quickly.