"Very pleased"

I am very happy with my Lappella shoulder bag, which is really well made of quality leather and very comfortable to wear and just the right size.
The company's customer service is also excellent and I am pleased to recommend them.

"Products are of good quality."

Products are of good quality.

"Excellent customer service and product "

Absolutely excellent customer service and a beautiful bag. I ordered a bag which turned out to be out of stock. I emailed the company, replies were swift and a bag was sourced and sent out.

The bag was well protected during delivery and it is absolutely beautiful. Incredibly soft leather and wonderfully made. This is my first Lappella bag but absolutely not my last. Highly recommend.

"Quality products & as important, excellent customer service "

I bought 2 bags whilst visiting a different area. One developed a fault, & given the distance to return to store, I emailed Lapella direct and included a few photos of the issue.

I was so impressed to receive a reply within around 30minutes, apologising and advising me that a new bag would be sent to me, which it was. No defensiveness, no complicated process to follow - just a company accepting an issue, apologising and rectifying immediately.

How refreshing!

I'd add that both bags are of excellent quality and I'm delighted with them. I wanted to share such a positive customer service story, as so often we only test this when things go wrong.

The easiest 5 stars I've given - go and support this company!

"Excellent quality"

Excellent quality bag and really fast postage.

"Excellent product and quality materials"

Excellent product and quality materials

"Really pleased with the quality of the…"

Really pleased with the quality of the bags and impressed with speed of dispatch even after I'd made a last minute call to change my order. I'll be buying again.

"I ordered the bag a couple of weeks ago…"

I ordered the bag a couple of weeks ago but have had no further communication from the company about where it is now.

"Delivery in expected timescale"

Delivery in expected timescale. Product well packaged and in perfect condition

"Excellent service"

Excellent service, beautifully made bags and purses at competitive prices