"24/7 Customer Service? I think not "

While Andoo claims to offer 24/7 support for New Zealand, that has not been my experience. Every time I contacted customer service, I was connected to someone in Australia who told me the NZ team would follow up the next working day. This happened multiple times, and each staff member gave me a different answer, which was frustrating and inconsistent.

The live chat on the website is also disappointing — responses often take 2 to 3 hours, and unless I send a follow-up message like “hello??”, I don’t receive a reply at all.

That said, I want to acknowledge that the product I ordered was delivered promptly and in excellent condition. Andoo offers a great range of products and flexible payment options, including Afterpay and PayPal, which I really appreciated.

However, the customer service experience needs significant improvement. If true 24/7 support for NZ isn’t available, it would be more honest and less frustrating for customers if this wasn’t advertised as such.

"First Time Customer."

First Time Customer.
Read the NZ Herald article about Appliances Online coming to NZ and Andoo is working with them.
Andoo website says (as does Appliances Online):
"We’re always here to help. If you want to speak to a real person over the phone, we have a friendly customer support team available 24/7"
I called the Appliances Online 0800 number and the Andoo one. Both times I am put through to different Australian Customer Support personnel who cannot help with a New Zealand customer support query. They tell me someone from NZ will contact me. They don't know if NZ colleagues work on weekends.
If you're going to set something up in a new country, provide the service your website advertises or don't expect return customers.
UPDATE 8/4/25 I called Andoo again on Monday to see if I could get a Price Match. I was told that if I call Andoo from NZ I will always get a support person in Aus who will email NZ support to call me. As I had already been told twice that NZ support would contact me and no one did, I told the guy I wouldn't be buying from Andoo (or Appliances Online NZ). So after 3 calls I got no help to buy a product. If that's how bad the purchasing experience is, I'd hate to have a problem.
**Crux of the matter is that you don't get the same support they provide Australia**

"Haier fridge freezer Hrf420."

Haier fridge freezer Hrf420.
This product was advertised for sale by the company but for different prices so told them and I took a screenshot and they were going to get back but didn't.
I called again and told me they will get back but another 2 days gone no reply.
Very poor response.

"Great service and delivery "

Really impressed with these guys!
Ordered late Thursday, delivered early Friday.
Great communication and delivery guys were super helpful and friendly.
I will definitely be using Andoo again.

"The delivery was completely hassle…"

The delivery was completely hassle free, and they removed my old appliance at no extra cost. I’m really impressed with their service and would definitely recommend them.

"Fast delivery and great communication"

Fast delivery and great communication. Highly recommend.

"Such outstanding service"

Such outstanding service! Quick, efficient and live driver updates! Ordered yesterday, and its already here. Wish I’d known about Andoo sooner. Highly recommend. Thanks again!

"Speed and communication"

Speed and communication

"Disappointed in customer service "

I purchased a dryer off their website, which was easy to navigate and a pleasure to use.
Unfortunately their customer service is not much of a pleasure or easy.
Upon checkout I was only offered Thursdays as delivery day. After purchase, I have now been trying for 3 days to change my delivery day. I am still waiting for a response or any service of any kind really. They claim to have 24/7 customer service available. I have been on their online chat for 3 days with no response, called the customer service nr with no response and sent a message with no response.
Deeply disappointed and seriously regretting using them and hoping to now cancel my order and purchasing from a different provider

"100% satisfied with Andoo"

100% satisfied with Andoo. The price, delivery time and communication are top class and rare in New Zealand. Well done!