"I haven't tried this product, but support team were helpful."

I haven't tried this product.
I had ordered one item, and clicked through the pages until I realised too late that the shipping costs and tax charges (which the website does ask you to check) were too much to justify my order.
It was put through, so I emailed their support team. Alejandra responded the same day (very politely), confirming the cancellation of my order and the money was back in my account the next day. Hopefully everyone else has the same experience with their support team :)

"Love mine 🥰"

I got 3 PonyO & the cute little accessory for them. So far they are my favourite 😍 my headaches dropped and it’s very comfy. Although I have very long and heavy hair so after a few hours of use it can get a little lower than it was but sure it’s an easy fix 🥰 Thank you ❤️‍🔥

"Love all Pony O products"

Love all Pony O products! It has never been so easy to make your hair look amazing!! Pony-O ‘s are a lifesaver

I can’t live without it anymore, im addicted to it! 😉

"This is a scam"

This is a scam. Don’t buy this product. They don’t work as described and you will waste your money.

"Not great to be honest!"

They’re not great to be honest.
I have fine hair and I bought 3 different ones hoping one would work for me. But no, they all slip out, the pony doesn’t sit high enough and I’ve gone back to my covered elastic bands now.
Not worth the money.

Update after response from Pony O saying I have been taken in by a knock off Chinese company.
This is my order details from them.

Hi M,

We are the U.K. authorised stockist of PONY-O.
The packaging will be different as unfortunately we are still in the early stages and haven’t had instruction leaflets made or the bags sent over.

The items you received will be genuine, original PONY-Os sent from the US.

We hope you love your new PONY-O!

Molly

PONY-O™




On 29 May 2021, at 14:05, M wrote:


Good Afternoon,

I’ve received my hair bands but am curious as to whether your company are official Pony O distributors?

My bands were just in a plain bag, not individually wrapped with any Pony O labelling on them, with a photocopied order paper.

I know there are many companies selling fake ones for a lot cheaper, but your websites says it’s an official stockist of the original Pony O.

I am debating whether or not to return them.

Sincerely,

M


From: PONY-
Sent: Monday, May 24, 2021 1:15:56 AM
To:
Subject: Order #1639 confirmed

PONY-O ORDER #1639
Thank you for your purchase!
Hi M , we're getting your order ready to be shipped. We will notify you when it has been sent.

View your order
or Visit our store
Order summary

PONY 2.0 × 1
CLASSIC / Black
BUY 3, GET 1 FREE! (-£7.15)
£7.15
Free
BLING RINGZ × 1
Rose Gold Coin
£9.95
PONY 2.0 × 1
XLSLIM / Dark Brown
£7.15
PONY-O × 1
Classic / Light Brown
£7.15
Subtotal
£24.25
Shipping
£2.95
Taxes
£0.00
Total
£27.20 GBP

United Kingdom
Shipping method
Standard
Payment method
Paypal — £27.20
If you have any questions, reply to this email or contact us at

"Pony Os accessories are the best EVER!"

Pony Os accessories are the best EVER!! I love them very much. They hold my hair and my roots do not hurt. Plus accessories are very beautiful. They come in very handy. It’s my new obsession. I will continue on buying forever. So glad they came up with this.

"Its perfect"

Its perfect, i'm so happy with this!!
My hair roots don't hurt anymore and it feels like I don't have a braid at all. Super easy to use!
I love it

"Don’t waste your money"

Much like many of the other reviews, I too ordered the Pony-O 2.0 and Bun Bar, and was horribly displeased with the wonky results. The Pony O doesn’t hold hair well, and slips throughout the day. The Bun Bar is trash, and doesn’t hold a circle, and has a giant hole in the bottom of the bun. Customer service is useless, and my $40 is down the drain. These literally infuriate me while trying to get them to work, and I was sold on how much easier it would be to wear a bun.

"Girls with thick hair, beware!"

I was impressed with the concept and was so excited to try out the variations of Pony-O / 2.0 / XL and Bun Barz that I ordered ~$40 worth of products with $7 of shipping cost. It is unfortunate to say that I was hugely disappointed - both with the products and the (lack of) service provided. I followed the purchase recommendation on Pony-O's website along with every instruction that came in my package as well as online tutorials, but the products just could not hold my hair together. I have thick hair that is not larger than the size of a golf ball when gathered (benchmark recommended on Pony-O's website for picking out size). But regardless of the size of Pony-O I try or how hard I "squeeze" (again as instructed), my ponytail would sag with all my hair falling seriously out of place within just the half hour - even simply sitting around without being in activities that required much head movements. This situation applied to both high- and mid-position ponytails I attempted. And the advertised claim of Pony-O's not leaving marks in one's hair is simply not true.

The Bun Barz is also difficult to manipulate in the sense that the ends of the bar wouldn't "close" properly to hold my bun into a neat and perfectly round "loop". Instead, there would always be a hole at the bottom of my bun because the ends of the bar couldn't be sealed together. And with the Pony-O / Pony2.0 wrapped inside the Bun Barz falling loose every minute, my bun just kept turning into a saggy mess of hair hanging on the lower back of my head.

The worst part was when I attempted to reach out to Pony-O's customer service to address the issues, my inquiry was ignored! There is no place on Ponyo.com to leave a customer review, so I am not sure how Pony-O obtained / selected the 5-star reviews displayed on its website.

"Don't Believe the Hype"

After seeing all the cute hairdos on the numerous Pony-O videos, I was really excited to get mine. I was pleasantly surprised that the order got to me in a few days; that was a bonus. The happiness stopped there, unfortunately, the device does not grab my hair at all. I have thick, long hair, so I ordered the large one and it came with a regular size one as well. Neither one work. I also bought the cute pins, and they are very cute indeed, but just like the Pony-O, they don't grab, so if you bounce just lightly (I mean just walking) they slip out. I almost lost mine.