"Awesome Company, Respects Open Source"

I own both a SV05 and SV08, and both are awesome machines. I have done a lot of upgrading to the SV05, SV08 is still fairly stock so far. The machines are Open Source, where they can, especially the newer ones. Company Reps are extremely responsive to issues, and helping with problems very quickly.

"I began my journey with sovol in 2022…"

I began my journey with sovol in 2022 with the SV01 second hand with the support of all the YouTube 3D printer groups, I was able to get through a lot of the issues.
I then purchased the sv06. What a great machine. I did a lot of modifications and upgrades and then sold it and moved to the
SV07 which is now what I call my dragon slayer it prints out beautiful dragons among other things since the merge with Comgrow I now have the T300 had some issues with the nozzle. Which tech support replaced immediately?
I then purchased the SV 01 pro. Had some issues with the touch screen. Tech support sent me out another one and then the hot end was giving the issues through my warranty. They send out another one and a motherboard but I have yet to put that together since I received my SV08 all I can say about it so far is WOW.
Bottom line, if you communicate and supply videos of issues, the tech team and Ben will always be there for you. That's my experience. Thank you, Sovol team

"They get back to me within a day and…"

They get back to me within a day and are always helpful and informative

"Shop does not conform to German law (2 years Gewährleistung)."

The filament sensor of my sovol sv01 pro was defect shortly after 1 year.
The shop refuses to exchange the part or any other warranty option since the 1-year warranty of the shop was already over.
However, there's a two year legal warranty in Germany by law (Gewährleistung - not sure about the actual English translation of this word).
The sovol support simply rejects anything.

"Might be the best in its price range"

Might be the best in its price range
If you have the right expectations you wont be disappointed. You will have to tinker a bit but it will print pretty well out of the box. You might have some problems but the support will help you and send the replacements but they will be slow. For what they cost they are pretty good tho, I don't think you could expect much more. Recommended.

"amazing printer and amazing support!"

amazing printer and amazing support!

bought the Sv06 of Amazon and worked flawlessly! even after some major user error on my side (accidentally rammed the extruder into my bed) the very helpful sovol support was there to help! been asking for parts or advices on the printer for roughly a year now, always delivered and very helpful too!

"Poor customer service and product."

P*ss poor customer service and products.
Bought 2 of their printers and had constant issues with both printers and no customer support from Sovol.
They insist on being contacted through Facebook as a main means of communication then ignore messages.
£500 wasted on their crappy products I can't even use.
Should of gone with an Ender printer since Creality actually give a crap about their customers.

"The send spam to the E-Mail Address…"

The send spam to the E-Mail Address they get when you pay with paypal.

"Very poor support"

Ordered a brand new printer from Amazon that does not work. I have now been trying to contact Sovol for support for almost a week with no response. Extremely poor customer service despite the reviews.

"Terrible customer support"

Terrible customer support, I have 2 SV04 printers, stepper motor died on one of the extruders (machine only 3 months old) they won't send a replacement motor under warranty, they recon its due to blockage, which its not, had to buy full extruder kit from Jake 3d to repair it myself, as there's no spare parts available on their website for the SV04. I even offered to send the broken motor back to them so they could test it...no reply.