"Ignoring emails"

Within 24hrs of ordering I emailed them asking to cancel because my friend, in the hospital, had to be revived 4 times in one day. They ignored my email for 2 days until it was too late. When I responded saying that is terrible customer service I received another email telling me it was my fault & they offered to refund everything but shipping out of goodness of their heart!? If your business is gift baskets, you can't ignore emails.

Update:
I was not going to get into it with you while I was cooking dinner, so yes, I hung up. I never asked for a refund. I asked to cancel order, then I said,, thank God you can cancel that request. At that point if you had just apologized for the situation, nothing else would have been said. But after your last unkind email to me ,I decided to leave a review

"Great customer service!!"

I messed up when ordering and put the wrong send date, i wanted the baskets to arrive by Easter and sent asap but put Easter date as send date. I emailed customer service ice and received a reply almost immediately. He fixed my mistake and baskets arrived on time.

"So far so good customer service seem to…"

So far so good customer service seem to be understanding about the damaged item that I received. As soon as the new item arrives undamaged I will submit another review. Thank you

"There was a great selection to choose…"

There was a great selection to choose from. This was a gift to my great-grandchildren who live in another state and it was delivered very quickly and they loved everything about it. This will be added to my favorite sites to go to for my out of state gifts.

"Easter basket"

My niece love it! Great Easter surprise

"Convenient but not very personal."

All items were fresh. The items were positioned in the box neatly. I added more items to the box to personalize it.
The sticker on the box was faded and not placed carefully.

"Candy was top quality"

Candy was top quality. Fast delivery with excellent delivery status information. Would recommend to others. Would have given 5 stars but shipping date was not as requested on website.

"It was cheap and there really wasn't…"

It was cheap and there really wasn't nothing in there that my child could have done anything with. The bucket was from the Dollar tree I know because I made a bucket for my older son spent way less $ and it looked much better with more items. Overpriced for what you charged and we have to pay Shipping. I purchased 2 buckets from you 1 for my 2 year old son and my niece. I will never purchase from this sight again. It looked very cheap and the items placed inside are thoughtless and pointless. I will definitely do my own next year. I will not recommend this sight to anyone. Your pictures are very misleading.

"Your response was exceptional"

Your response was exceptional and we look forward toreceiving our basket. Thank you.

"Baskets were so cute and so full"

Baskets were so cute and so full! Great value