"Customer support as it used to be! Thanks Fiona!"

I’ve not even bought from this company yet but promised a review after a few exchanges with “Fiona” from customer support, I’ve been so impressed! I was looking for workwear and as I’m slim and not 6ft tall/I don’t have a 32” inside leg! lots of work trousers are too long and I find baggy looking, knee pads end up in the wrong place shortening standard garments. I asked in hope for some specifics on getting a slim fit trouser with a “short” leg. After dealing with a few suppliers and getting quick/stock/don’t know mate answers I was really impressed to receive a lengthy detailed email addressing my request really fully. She’d even gone out and measured/compared fits of trousers physically. Based on this quality of service I’d intend to buy from engineering services in future..sadly for the moment I’ve switched to my work shorts for warmer months which are ok..so this review seems the least I can do for the moment.

"No quibble, no hassle"

What started of as What I thought was a cheeky question turned into a fantastic experience. I bought a oair of Helly Hansen Magni Boa safety boots and recently the lining had started to come away, a fantastic pair of boots I may add. I asked on Facebook what warranty came with these and before I knew it, a replacement pair had been organised and dispatched to me. They even turned up 3 days earlier than originally notified. A fantastic hassle free no quibble experience from start to finish. Much better buying from a company like Engineering Agencies than a faceless multi national. Brilliant just brilliant

"Fantastic customer service ."

Fantastic customer service .
I telephoned last week asking about wellies . Not everyday basic black ones but green , size 13 non safety buckler !

Sounds easy but due to rubber shortage struggled as no one had any in stock anywhere .
To this companies credit took my number and few days later phoned back .
Muir had sourced a pair cheaper too !
Picked up yesterday met by lovely staff .
Years since I’ve been in the shop as I moved away from Dunfermline and shop well laid out , bright and clean .
staff all well turned out too

Honest guys I know only wellies but these are essential bit of kit my son needed and appreciate you taking time to source a pair .

Have a great weekend

**It’s fine about late reply just thought you deserved a review as you went above and beyond
Muir is a credit to the company I hope he got some chocolates I handed in .
Have a nice night guys

"Been going here for over 10 years never…"

Been going here for over 10 years never had a complaint. returns are no problem and service is great only problem is the shop has loads in it and I can’t help but spend more than I want lol can recommend highly

"I was delighted with my recent order."

I was very pleased with my order from Engineering Agencies. They offer a comprehensive range of quality hand and power tools, workwear, chemicals and fixings.