"Only gave 1 star because couldn’t give…"

Only gave 1 star because couldn’t give less. Booked puppy check, explained that will be choosing subscription when there. Receptionist asked to choose Vet. I’ve asked if puppy health check is not done by the nurse, she says - no, vet does it.
We came with perfectly healthy puppies, vat called and check both in space of 5 mins max. When we exit I’ve chosen subscription where puppy health check and standard 2 sets of jabs are included. I was charged £130 for the visits and on top of that subscription which was extra £228. I’ve requested refund for the subscriptions on 05.02.25 and still hasn’t heard. Each time is the same:
Good morning. I have requested an update from James regarding the refund and will be back in touch as I have any more information. Kind regards, Leigh - VRCAM

Now I understand comments that on their website all 5* opinions came from friends and family.

"Incompetent and dangerous"

I am utterly horrified by the service provided, particularly by "dr" Hollie Furey, but my complaint extends to everyone at the clinic, as she was consulting with her colleagues. On the morning of 15th July my cat, Mr Kittens, suddenly became very ill and was in severe pain. We called James horner vets immediatelly and arrived to the appointment around noon. My cat couldn't walk. "dr" Furey's immediate reaction was to suggest reserving an operating room for the next day to amputate the leg - without running any tests, properly examining my cat or showing any sympathy or common sense. her first guess was a blood clot(important for later). This happened within the first two minutes of us entering the office. I was horrified.

My husband insisted that we would not agree to any operations before conducting tests. So, we left our cat for x-rays to ensure nothing was broken and other tests to rule out blood clots, neurological conditions, etc. After all the tests and scans, "dr" Furey failed to properly assess his heart that day, despite having plenty of time because Mr Kittens was under anesthesia. Despite all these tests, she missed an extremely dangerous, life-threatening and progressed conditionion - restrictive cardiomyopathy. Instead, she focused on the blood glucose levels, suggesting diabetes, which made no sense given the circumstances. We received a phonecall durin the day from Furey, hat she suspects an extreme case of diabetic neuropathy which caused the paralysis and gave us a time to come pick up Mr Kittens. Ultimately, we spent £1000 on monday for a misdiagnosis of a condition where every second mattered, they failed to treat or even identify it for two days. A few minutes after we left the clinic on the 15th , Furey called my husband again after consulting her colleagues, including James Horner himself, and suggested we bring out cat back in the morning to start diabetes medication while we wait for the results of a specific diabetes test. Despite all the scans and tests, they continued to focus on the diabetes as the issue, ignoring all other indicators that pointed towards a heart/neurological condition.
On Tuesday morning I brough my cat back in to start fluid and wait for the results of the diabetes test. Furey assured me that everything else was looking fine - his leg, his heart, etc., other blood indicators didn't matter - so it must be diabetes. However, by lunchtime, they called my husband to say they had performed another heart scan (this time without anesthesia) and discovered that his heart is extremely enlarged. Now they claimed it was heart disease, not diabetes, and suggested euthanasia. So, all of the tests, procedures, and money spent on Monday were completely wasted. Every other vet we consulted recognised the problem immediately from he initial blood results, but somehow James horner vet's entire staff failed to do so.

By Tuesday evening, after paying another £500, we went to pick up our cat. We asked if he had been given anti-clotting medication, which was crucial given his condition and its severity. It was around 6pm- nearly two full days after he had been suffering. It was another "dr", Katherine Hull, on Tuesday, who also failed miserably to perform her most basic duties - care for the patient or have a basic sense of urgency. Shockingly, she admitted that she hadn't given him the medication yet and was waiting for us to arrive. We were the ones who had to give him the medication, which is absolutely infuriating, especially after all the time that was already wasted because of their incompetence. On Tuesday, we pre-booked a pet hospital in another country and planned to transfer our cat there as soon as he was discharged. We consulted with several other vets on Monday and showed them all of the test results, which promptly led them all to the conclusion that it is a heart condition, based on the deficits in the blood tests that "dr" Furey conveniently ignored. before leaving, we asked if Mr Kittens was stable enough to travel.

Every other vet we've spoken to has been horrified by the level of care at James Horner Vets. You not only robbed us of £1500 but, more importantly, you wasted the most crucial hours of my cat's illness. You should have administered the medication immediately, but instead, you were wasting the precious time. You should have ran the tests properly the first time, and, most importantly, you should have competent enough staff that is able to read blood tests.

It's not just "dr" Furey who is at fault - she consulted with others and they all failed. Catastrophically incompetent staff.
Our cat was miraculously saved by the other vet despite having a 10% chance of surviving the next few days. No thanks to James Horner Vets. An absolute disgrace.

"POOR CUSTOMER SERVICE"

POOR CUSTOMER SERVICE
Be careful when using this vets poor customer service - issued a certificate with the wrong date on and refused to change this is the response I received - Thank you for contacting us today.
We are unable to amend the certificate as this is the date that the vet has authorised the rabies vaccine from and therefore won't be able to be changed

"Disingenuous vets"

We used this vet to support another small animal rescuer, their prices are extremely high, £258 for one neuter and one spey. (cats) We as a registered charity, requested a charity discount, but the owner refused this, which is very churlish. Their standard of care is not that good and they make mistakes with med administration. So not sure why they are so disingenuous.

"I have 2 dogs 1 pup and one 12 years"

I have 2 dogs 1 pup and one 12 years, old registering the pup was quick simple and a pleasure to do , i left my old vet because i thought they only cared about being paid which normally i dont have a problem with but when it comes to my dogs i expect them to care a little , my older dog needed an operation on her teeth i took her to james horner and the care she got was superb the information i got for the actual proceedure and aftercare was brilliant, georgie is now recovering well and looks great although minus a few teeth , best thing we did was change vet if only for piece of mind