"Not what we ordered 8 weeks ago."

After two weeks I was told that the urn I had ordered was unavailable and was offered a near replacement. It took 8 weeks in total to arrive and was disappointing as we had wanted a star embellished urn and when it arrived it was only embellished on the front and most of the shapes were flowers. We found it quite traumatic to wait so long for the urn but for it then to be not really what we thought we had ordered was heartbreaking. We didnt return it because we had waited to long at this point. It has made an already hard experience really difficult. Surely in this day and age they should know if an item is in stock before they take your cash.

"Outstanding service from start to…"

Outstanding service from start to finish. Sympathetic and professional with timely updates. Especially when you are dealing with something so precious & personal.
Highly recommend.

"From ordering to receiving I was very…"

From ordering to receiving I was very happy.no stress and very happy with the urn.

"Purchased the most beautiful urn and it…"

Purchased the most beautiful urn and it was very suitable. Would highly recommend

"Ordered two urns"

Ordered two urns - a shell and a silver heart - for myself and my daughter, as my partner of 33 years died in March. They arrived on time and we were very pleased with them, thank you x

"High quality beautiful urn"

High quality beautiful urn. Has a screw top though description says it needs sealing which is a bonus. Quick delivery well packaged.

"Excellent"

Good service very prompt delivery, well packaged with clean and recycled materials.
Lovely urn, so pleased to have Mum in her new home.

"Beautiful urn for our beautiful cat."

Beautiful urn for our beautiful cat.

"Extremely pleased with casket ."

Extremely pleased with casket .. looks beautiful..well made .. couldn't fault anything ..speedy delivery and well worth the money ...

"Courteous very helpful and received in…"

Courteous very helpful and received in good time.
Everything satisfactory, size and quality.