"Easy to work with and Abigail was such …"

Easy to work with and Abigail was such a pleasure to work with and help select the best plan with the best price.

"I have no idea how they got my email …"

I have no idea how they got my email address, so they get a poor rating from me

"Went above and beyond to get me …"

Went above and beyond to get me coverage. Thank you.

"Very professional and effiecent …"

Very professional and effiecent excellent customer care !!

"This interface was very difficult to …"

This interface was very difficult to use. it was nearly impossible to review the details of my healthcare options. the information was simply not accessible. I don't find this acceptable for making big decisions like selecting a healthcare plan. This was the worst experience I've had with an employer in terms of selecting a plan. In fact, I still don't know the details of the plan, but I have to live with it apparently until the next open enrollment which is nearly a year away. Not happy.

"Your rep was not rude"

Your rep was not rude, in fact very pleasant.
I have an issue with them trying to sell me something that I was not interested in. I wanted a major medical insurance policy, which was explained. I had to find out through another kind rep from a different search that I was unable to get what I wanted until open enrolment in November.

"STOP BOTHERING ME"

STOP BOTHERING ME. PHONE CALLS ALL THE DANN TIME ARE DRIVING ME CRAZY.

"Helpful and friendly"

Helpful and friendly

"The web site is clear and user friendly."

The web site is clear and user friendly.

"I was able to receive calls from …"

I was able to receive calls from Insurance Brokers fairly quickly. However, conversations with brokers were rather protracted and repetitive. Initial discussions with the broker, which took almost an hour, resulted in a request for an e-mail of the discussed quote from the broker. None was ever received from the first conversation. I have received multiple and have been inundated with multiple repetitive e-mails and calls requesting another discussion. Only from the second call, where I had to go over the details again, was I able to receive an e-mail quote for the medical insurance coverage requested.