"Sylvanian Families U.K"

Sylvanian Families has an online U.K. store where I placed my order. I placed my order on Monday 6th April and it’s been over a week now but I still have not received my item. I understand there could be a delay but it doesn’t explain why my order status has not been updated. The status still says ‘processing’ but it shouldn’t take over a week just to process the order. I tried to contact the company multiple times via phone and email but no one responds. Every time I call it just goes to voicemail and every email I have sent has been ignored. I’m so disappointed with the service and the lack of professionalism. The customer service is terrible because they do not attend to customers’ queries and they just take your money without sending the item out for delivery.