"Outstanding Service and Easy Installation!"

I couldn’t be happier with my experience with Bon Pergola from start to finish. Even though I initially placed the wrong order, the team was incredibly helpful in correcting the issue without any hassle. They were always responsive to my questions and concerns, ensuring that I felt supported throughout the process. The pergola was also very easy to install, making the entire experience smooth and stress-free. Highly recommend!

"Highly Recommend Bon Pergola"

The Bon Pergola 10'x10' pergola has been the perfect finishing touch to our completely re-landscaped yard. The quality and craftsmanship are outstanding, and it blends seamlessly with the new design. Assembly was a breeze, and the pergola adds both style and functionality, creating a beautiful shaded area where we can relax and enjoy our transformed outdoor space. It’s truly enhanced the overall look and feel of our yard. Highly recommend!

"Pergola is Super"

Pergola is Super

Pergola arrived a few days later than planned and this gave us some challenges with manpower. However, the pergola arrived in great shape, with all its parts. Assembly and installation were uneventful.

The best part is the pergola now sitting on our patio, makes it a very special place. Early reviews saying our patio is like a luxury resort, we do have a great view.

"The delivery of the product was…"

The delivery of the product was frustrating. The "white glove" service is just two guys taking the boxes off the truck. Had to switch delivery companies, and delivery times, which meant staying home two days to wait for the delivery. When the second crew called, they asked ME if there needed to be more than one person to drop the product off.

"Poor communication"

Poor communication. Poor instructions on delivery

"Love the pergola"

Love the pergola

"Overall"

Overall, the experience was less good and more bad. Customer service is great, product is not worth the price tag. The product materials are good, but installation is very tough even for professionals. The motor shades are useless and even with perfect leveling, they don't work. The electricals for motorized louvers and wiring is not internal and is prone to damage with louvers. Everything should have been prewired for louveres, shades, and heating. I will not recommend to order for this price.

"Great Customer Service"

Sales team was great and the shade we ordered came in and was easy to hang. Customer service is top notch!

"customer service is great!"

customer service is great!

"Great product! "

We love our new pergola with automated louvers & sun/wind screens. From the ease of ordering to the on-time delivery and the clear/simple directions for set-up, we have been delighted with our pergola. It has transformed our patio into an all-season space we can enjoy anytime!