"Good and helpful"

Good and helpful

"Que Removals did a brilliant job…"

Que Removals did a brilliant job overcoming some tricky challenges during our move. The team was energetic, friendly, and incredibly hard-working. Great value for money too.

"Que Removals are top-notch"

Que Removals are top-notch. They moved us from Sussex to Kensington without any hassle. The team was professional, helpful, and friendly. Highly recommend them.

"We used Que Removal for packing"

We used Que Removal for packing, removals, and storage, and I was so impressed. Getting a quote and arranging dates was straightforward, and the team on the day arrived promptly and worked efficiently. Everyone was friendly and helpful. I’d recommend them to anyone needing a stress-free move... MP

"Good service"

Good service

"AVOID,AVOID,AVOID THIS COMPANY"

AVOID,AVOID,AVOID THIS COMPANY

This company is run by a bunch of arrogant criminals who quote one fee online then try to add extra double fees and attempt to charge you triple for the same timeframe and the same hours they have already charged you for.
Booked this company online to move my remaining items and paid a deposit of £69 towards £252 the online booking quoted fee that was due upon completion of the removal into a storage. Agreed the overnight fee of £150 plus VAT from 8 pm -8 am and for the driver to take all my items into the storage at 8 am the following morning. .Once the driver started offloading my items I was sent a text to pay extra 4 hours at 190 per hour plus VAT bringing it to a new total of £803.
I asked Addison to explain this new total of £803 and he said it was including the overtime of 4 hours on top of the overnight fee of £150 plus VAT we agreed previously. Told these extra hours are from 8 pm . However, this is the same time frame I agreed to pay the overnight fee of £180 8 pm -8 am for
The loading of the van was completed within 2 hours. I agreed to pay the overnight fee of £180 from 8 pm till 8 am the following morning . The driver called me in the morning at 7.38 am to tell me he was driving to the storage to offload my items The driver started offloading the van before 9am Shortly after 9 am I was texted by Addison to pay £803 . I asked for an explanation of the new total of £803 as it was different from what we agreed and he texted back threatening me that if I did not pay the demanded amount of £803 that they would drive away with my items

The Que Removal quoted

Below is a breakdown of the costs:

• Outstanding balance (initial booking is £252): £189.00
• Four hours overtime (plus VAT per hour): £434.00
• Overnight storage fee: £180.00
• Total (including VAT): £803.00

I explained that we did not agree overtime of 4 hours for the time frame already covered by the overnight fee of £180.As
I was then in transit travelling to my destination by plane the Que Removal stole my items from the van that was meant to offload my items into the storage I paid for without my consent or knowledge and instead took my items into a random storage in London.
Once I reached my destination I agreed the amount that included the initially quoted fee 252 plus the overnight fee of £180 in full .
However the Que Removal company started demanding I pay the storage fee, the fee for extra 4 hours etc and holding me at ransom to either pay these phenomenal storage fees of £190 plus VAT per day or not have my items back.They threatened to dispose of my items as I did not agree to pay the demanded unlawful extra fees.To this day
I am still waiting for my items to be made available for collection free of charge from this random storage they took them to without my consent or knowledge!
These men should not be allowed to trade!
They behave like a criminal gang.
They have also been reported to the trading standards agency by their own regulatory body
Stay away from this company .
AVOID AT ANY COST !!!!

"The service was terrible"

UPDATE - 28/08/2024
As my review is not favourable, Que Removal have been very quick to dismiss it as fake without any basis for it, shows how wiling they are to accept criticism and use it to improve their services. There is no option on Trustpilot to attach images so I cannot show the quote they sent me, the receipt for my deposit payment and the screenshot from my bank statement showing the balance I paid by bank transfer on the day of the move. All of which I have. I paid £86 deposit on 13/08 via Apple Pay, receipt number 1390-2046, then £374.98 via bank transfer on 17/08 to account holder Weyinmi Addison - Que removal

The service was terrible. All the stuff to be moved was packed and stacked neatly ready to be moved. A total of 60 boxes, 2 Ikea chests of drawers, a bedside table and a narrow/short bookcase. I booked them for 3 hours and just to load everything into the van took them about 2 hours. The older of the 2 men was utterly lazy and when we got to the new place I was moving into he took it upon himself to stay in the truck and do nothing other than push the items to the front for the other guy to pick up. The friend helping me and I ended up working harder than the removal men because 1. the removal guy asked us to help and 2. otherwise the move would have taken all day. They ran over the booking by an hour which I had to pay for. If I had wanted to do the move myself I would not have hired anyone and got conned because that is exactly how I feel, conned. I paid for two men but nobody told me that only one would actually work. Also, they were very unprofessional and kept complaining about the boxes being heavy, boxes that had been packed and stacked by a person much smaller than them. I do not recommend this company at all, very expensive for what they actually do on the day and not at all worth it.