"Great private bank with super friendly…"

Great private bank with super friendly staff.

I have banked with them for a short period of time due to some regulatory changes on the jurisdiction of my company, nevertheless they have always been very helpful and friendly during all of my relationship.

They are a good private bank with good correspondent relationships and their fees are below average.

Thanks to Ruth and Teraimateata for the good service.

"CSB froze my access and will not address the issue"

I've been trying to access my accounts for three weeks. A US international attorney warned me not to have money there because they delay, delay, delay and your heirs will never get their money from your Trust.
Without my permission or knowledge they changed my password so I can't access my accounts and won't reset them. This is criminal

"Customer service cares."

Customer service cares.

"Have been waiting for months for a…"

Have been waiting for months for a transfer of funds from Capital Security bank to Switzerland. Still not done.

"Responsive and attentive"

Responsive and attentive. I had to focus on a different project and was unavailable for a couple of months. Once i re-initiated contact the CSB team was on the ball, answering all my questions, even the ones already asked and we completed my request in a timely manner.

"The speed of transfer process"

The speed of transfer process (inward and outward) is slow. It takes 5-7 (!) days that funds are credited or debited your account. I'd appreciate if you improve this part of service. The rest is ok. Thank you for the banking service.

"Great company"

Friendly people responsive very to my needs and questions and very professional

"Can't access trader"

Can't access trader. Have requested assistance from CSB but nothing. This is not acceptable.

"Quick and responsive customer service"

I received quick responses to my questions by email for placing an order to purchase gold coins for my account. Execution was very fast and I quickly received confirmation. Great job!

"Very responsive"

Very responsive