"Absolute joke of a management company"

Absolute joke of a management company. They consistently issue false service charge demands with figures seemingly plucked from the air. When challenged they do not respond to emails or phone calls. The staff in thier office never know what's going on and Laura (property manager) is always out of the office or in meetings 🤔. We as a development haven't had an AGM in 2 years or any expenditure accounts so no transparency as to where our money goes. Ohh and then they decide that you need to pay further fees to balance accounts from several years ago. They refuse to give an explanation or provide proof of these new charges and just threaten to take you to small claims court if you don't pay. Rotten to the core. Of course they will try and bury the negative comments with Thier clearly fake and laughable reviews.

"High praise indeed"

I have had to contact CSM Property recently about a number of things that were beyond their control but they were always able to help and the service was superb. A special mention should go to Laura Poots who seemed to go above and beyond each and every time, she was an absolute pleasure to deal with.

"Great company"

Great company, easy to deal with. Anything they are asked to do , they proceeded in a very professional and friendly way. All the staff are very easy to approach and are excellent in their approach to dealing with anything that has to do with the company. Could not recommend them highly enough.

"I am laughing at all the fake reviews…"

I am laughing at all the fake reviews clearly written by employees. Company is a shambles, can’t reply to emails, charge for nothing, cut the grass about twice a year and charge residents £30 a quarter for it and THEN just send random bills to balance previous years. DO NOT BUY A HOUSE if they are the management company of the development.

"Shocking"

Shocking. This company needs shut down!!!

"A good team of personnel who are…"

A good team of personnel who are efficient and willing to help when problems arise.

"Great experience"

I had my first experience working with CSM and I found it very good. Laura Poots very helpful, she was knowledgeable and provided me with great advice.

"Very happy with the service provided"

Very happy with the service provided

"I have been a tenant in my apartment…"

I have been a tenant in my apartment block for 8 months and have been very happy with the swiftness of the management company to resolve any problems that have arisen. Excellent communication service I Hope this will remain the case.

"Going the extra step!"

I have dealt with CSM regularly over the past few years, in particular Laura Poots, and have always found her to be polite, friendly and helpful, often going that extra step to save me any hassle. It’s always appreciated!