"I wouldn’t bother"

Ordered a wig, told delivery would be in 2 weeks. 1 week later I was told it was out of stock, so I picked an alternative, again told it was in stock and delivery would be in 2 weeks. This wig was cheaper but I had to chase and chase for the balance due back to me which they did eventually give, but not sure if that was just because I threatened to take this up with my bank.
Eventually the alternative wig arrived end of November, so about 6 weeks after order, not 2 weeks!
Unfortunately I needed it due to medical reasons.
When it arrived the hair felt really nice.
There was no instructions about how to cut the lace or care for the wig, just a bag with the wig inside!!
Wig felt ok on until I cut the lace, only then could you get the real feel for it. The cap was MASSIVE!!!!! even though I had measured as per their website. Couldn’t cut around the ears as it was so big.
Also the front of the wig was like really large dark spots, so I asked my hairdresser to dye it hoping this would make a difference by making it all the same colour , but nope, it was awful.
Once they have your money they are not responsive and don’t care.
I was gutted and upset as I wanted this for a special night out and for over the festive period. But it’s now stuck in a drawer never to be used.
They also had a Black Friday sale advertising 50% off but all they did was double the original price to make it look as if there was 50% off, this is a red flag for me, but obvs did t see this until after I had mine.
So I’m £240 out of pocket and the wig I originally ordered that was out of stock was and still is being advertised on their website despite me being told it was out of stock, so I have zero trust in the Company and the way they operate.

"Ordered hair topper it wasn't…"

Ordered hair topper it wasn't appropriate, raised concerns and EW dealt with the problems once we came to an agreement the process was dealt with amicably. Just be sure to check returns policy and communicate well. Happy with my wig, real remy hair, good quality. Thank you

"My Go-to Shop for wigs!"

The team from eternal wigs is so welcoming and helpful. The service is outstanding - with packaging, answers are always in a really short timeframe. I just love the wigs. Easy to maintain really high quality hair and lots of different styles and colors to chose from. I haven't order anywhere else for 3 years now.

"For a few weeks been checking out wigs…"

For a few weeks been checking out wigs for Sale. On Monday wig I wanted to buy was £390. Yesterday went into the site because they were having a Sale the same wig is now £800. How can that be.

"If you want a good quality wig do not…"

If you want a good quality wig do not shop here. I returned my wig because it looked synthetic when it was suppose to be remy hair .I wouldn't give any stars if I could .They are now trying to charge me full price for it when I have returned it and do not want it.There claiming its because it is a coloured wig and won't accept a return on it when it was clearly stated it was one of their blag wig selections.Please beware.

"I have been scammed by this company"

I have been scammed by this company, wig received worth £801 it was very poor quality of hair. Possibly synthetic. Knots on the wig have not been bleached giving a very fake look. The hairline has been razored down on either side it is very wide spread. The worse wig i have even purchased in all my 15 years of wearing one. Avoid at all cost. The customer service is shocking I have emailed several times but been ignored and rang so many times too. They originally said they would take it back to bleach the knots and then no further contact. I have been scammed by this company and would like to save anyone else being in the same situation. The wig I received looks nothing like the ones advertised on Instagram and their website. A more reliable company with better quality wigs is moramode.

"Fantastic service"

Fantastic service, quick delivery and wigs are very well made and fantastic quality. Will definitely be buying again. Thank you so much

"Great products"

Great products , exactly as picture is shown and excellent customer service , would definitely 100%recommend them.

"Lacking customer service"

The colour was pictured and described as platinum blonde. Great that's me. The style great, that's me. The chat line was very helpful and gave a positive answer to my many questions. I was happy to proceed with the purchase.
As soon as it arrived everyone new it was not me - totally wrong colour, dark honey blonde. I have written five (5) times asking for advice, could my hairdresser pick out highlights for me to brighten the colour. Sadly I have not even been given the courtesy of an acknowledgement and I keep receiving requests for feedback. Not a happy customer.

"Absolutely unreal"

Absolutely unreal! best wig I’ve bought in 4 years very very good quality hair. Best price also. Delivered in a few days fast shipping.the owner done her very best to deliver it on time thank you so much I’ll be ordering another soon🫶🏼