"The Metropolis Newcastle Under Lyme - Awful Maintenance "

I was in the Metropolis in Newcastle under Lyme accommodation for a year as a student and have had very bad experiences relating the maintenance in this accommodation. There is only 1 lift for the 11 floors in the building and it has broken down twice in span of 4 months. It was broken for 2 weeks in Nov/Dec and then it broke for 2 months from April-June. It has been a nightmare having to deal with this and residents have found it very difficult. Other maintenance issues in general are extremely slow to be fixed, if they even are. Wouldn't recommend staying here.