"I’m not sure if my product was meant to…"

I’m not sure if my product was meant to be bone dry. ?

"TOOK OVER A WEEK TO ARRIVE"

TOOK OVER A WEEK TO ARRIVE

"They were out of stock of the items I…"

They were out of stock of the items I really wanted, however, they were quick & easy.

"For £3.80 postage you provided no…"

For £3.80 postage you provided no protective packaging so, the cigars arrived damaged. You have not replied to my 2 emails of complaint. It is clear you don't care about your customers. Cigar quality 0

"Easy site to use"

Easy site to use, great product,fast despatch

"Great online experience and fast…"

Great online experience and fast delivery.

"Excellent customer service."

The package got lost in transit (thanks APC). Once I realised there was a problem I contacted Smoke Lounge and they resolved things. They were polite and helpful and the package was resent and arrived this morning.(11/12/23)

"Good cigar"

Really good cigars, really good service

"Great service"

I’ve made a few purchases from The Smoke Lounge before and have been happy with the service I received.
This time I was missing an item that I had ordered but this was rectified promptly with ease.
I will continue to use this shop for all my smoking needs.

"Just so easy to order the tobacco and…"

Just so easy to order the tobacco and swift delivery