"Worst customer support in existence."

Worst customer support in existence.

This email might be an curiosity, but even that has faded away because since they launched, they can't even get proper customer service - even though they ask for quite a bit of money.

This Meike person is the only one - for the past 3 years - who has been answering customer service. Every time - it was as german as it gets - the answer was always no, no matter what the ask was.

Want to delete users from your inbox (i.e say - you removed a custom domain, and want to remove users associated with it)? No.

When they launched, they had no .com domain. They later added it, so I made an identical (to existing email) .com alias. Now they switched their domain as DEFAULT .com - therefore, logic follows, so I would like to do with the email (i.e have the .com email as default, and the initial .de email as the alias, or even delete it, so I can keep the .com and free up an alias). Can you do it? No.

In fact, you cannot ask for help with - or do anything - outside of the existing buttons. They chuck it all under 'impossible' and won't even consider it. Meike is especially horrendous to deal with.

I've paid them for 3 years straight, but I'm going back to Google Apps. I can't have an email, let alone run a business, with this limited view of what customer support means.

Hint: it means more than just acknowledging the receipt of a support email.

It's also ironic, since they offer 'premium support' with their paid plan. I would argue it's neither premium, nor support.

"The worst host for AU rust servers…"

The worst host for AU rust servers never shows in-game always needs to join from IP and laggy.

"HATES vpn user privacy"

Anti-privacy: hates vpn. Hard edge limits to one account. HUGE problem for vpn with pools of shared ip addresses. Expect your account to be suspended for protecting your privacy.

nice

NOT

But wait there's more

android app has analytics than cannot be disabled unless you are familiar with app hacking.

"Attempting to send a number of…"

Attempting to send a number of invitations in one go, we were send an error message that our limit of emails had been met. A solution was offered - go Premium for 'immediate' ability to send further emails. We are still waiting...
Emails (from my other account) to tutanota have been left unanswered.
Not impressed.

"Not ready for mobile use yet."

My main issue with this is that it doesnt show the emails properly in the mobile App. You have to either turn it sideways or scan across as it doesnt fit on the screen. Super crap that it's not optimised for mobile use as is the only device I use for my emails. I'll likely get rid of it and sign up for a different one. It does almost seem like it's in beta and not really ready yet for proper mainstream use.

"Buggy app and worse service..."

I tried to access my account and my password wasn't accepted. I had used it recently. So the process requires you have a recovery code. Which I couldn't find. So when I contacted them they just could/would not do anything to help me after repeated requests. They just parroted the same line about following the instructions. I told them I didn't have my recovery code. And they just ignored me and repeated the same line. I spent WAY to many hours trying to get help. And they treated very poorly. If you value your time, Don't waste it with tutanota. The app is not ready for prime time. Very Buggy.

"Fast, secure, simple"

I like that you can use Tutanota with open source apps (I use the F-Droid version) and desktop clients, makes it so much more convenient!

"Unable to sign up"

Unable to sign up. No support contact as that is only available after you sign up and pay them.
Terrible company due to these policies.

"one of the best email service"

secure & user friendly email service

"One of the best way to protect your emails!"

The best end-end encrypted email service!
Completely the best.

They have a decent amount of storage and you can choose the mail domain you want which I prefer "tuta.io".

This is better than Google, helps you to make your email securely encrypted as possible so that others can't see and track your email whatsoever. Defenitely a good service