"Excellent service "

Received my bed within 7 days of ordering. Good communication throughout with updates on order and delivery.
Delivered promptly and assembled by 2 guys..very polite . All I can say is excellent service thank you. Would reccomend to anyone who needs a bed and well worth paying for the assembly.

"Poor quality"

Poor quality, not cooperative and not willing to refund. The bed base (slats ) can't support any weight

"Bed was lovely when we first got it"

Bed was lovely when we first got it. Within a year the middle beam has snapped right on a knot in the wood. Bed has become noisy as anything and now keeps us up all hours. Been told I can collect a new one from their warehouse which is couple hundred of miles away, pay £45 to have it delivered or just go buy one from b&q. Aftercare is poor. Not impressed.

"SCAM DO NOT USE THIS COMPANY!"

SCAM DO NOT USE THIS COMPANY!

On my email receipt it it doesn’t even confirm the item I have purchased just states essence bed (but no size or quantity etc)

When the item has turned up it’s a double bed but I know I ordered a king size…. At the point of delivery I told them it’s the wrong size and want to exchange to the bigger size and will pay any difference if needed if it is my error or there’s etc and they just said “no”.

Yet all over there website it states “hassle free returns”… at what point can you return if the bed has just been delivered and I’m wanting to return/exchange can you do this then? As seems false advertisement on their website.

Also the delivery was meant to come on Saturday and didn’t then Monday then they called me to say they want to deliver Tuesday as no point delivering to me on the Monday as I’m the only customer this way and they had 6 others on the Tuesday I said I needed the bed for Monday as was currently sleeping on a mattress on the floor with a 6 month old and he hung up on me!!! Then text me a few hours later to say it would be Tuesday!

Tuesday came and I got given 10-1 timeslot and they didn’t deliver it until 7pm!!!!!

Honestly awful experience will never ever use this company again and be warned everyone!!!

"Would like to hear from someone in this company please!!!"

Seen a gorgeous ottoman I wanted on their website few weeks ago & couldn't decide which colour so I ask for some free samples of the colours I have chosen. I also sent an email as I had a question about the bed & wanted to know before spending an awful lot of money on one item. Never got a reply to my email nor did I get my free samples. If they can't be bothered to send out my requested samples & answer an important question, then I can't order & they will lose many many hundreds of pounds. Plus, if you click onto the website above in blue, it say "Sorry! If you're the owner of this business, please contact the provider - if you are seeing this message it may mean the IP address has changed, there has been a server misconfiguration or the site may have moved to a different server". Something isn't right here......

"Lovely bed"

Lovely bed, the service was good but had a few issues with delivery but we were in the south and they are in the north, got there eventually, much better than another major company I dealt with.

"IGNORED EMAILS & CALLS TO KEEP FUNDS"

Bought a bed and requested to cancel the sale, as per my Consumer Rights, within 14 days. As the purchase was made before the weekend and it was a bank holiday, they tried to make an excuse saying the bed had already been built, which is a lie. They are ignoring my calls and emails and their telephone is a mobile number ... not very professional. Have filed a chargeback and may have to take them to small claims.

"Easy to order and delivery was super…"

Easy to order and delivery was super quick. Really happy with the bed for my sons bedroom. Thank you, will definitely order again.

"EXCELLENT COMPANY IN EVERY WAY"

We are very well satisfied with our super kingsize bed excellent quality and value for money communication was second to none highly recommended!

"Delivery on time … and bed great…"

Delivery on time … and bed great quality .. so happy with my purchase