"Excellent customer service"

Prompt response, above and beyond problem resolution and most importantly Excelkent customer service!!!

"The person helping me - knowledgeable and helpful"

The person helping me understood the problem straight away and didn't hesitate to give me good options on how to resolve it. I had two accounts by mistake, having trialled VidIQ under a different email address to the one I use for my channel.
All I said to them was that it looks like I'm being billed twice and they knew exactly what I meant and asked which one I want to keep.
After telling them which one and that I never really used the other outside the trial they blew me away by offering to credit the amount billed under the unused account. I didn't even ask for it but it was what I was hoping for. Then to top it off they added a discount to my sub for the next couple of months!

I'm blown away by how quickly it was resolved, how knowledgeable the assistance was and that I didn't have to justify anything to them, I was fully expecting arguments or being handballed between different departments like I did talking to my ISP recently.

Absolutely no hesitation in giving 5 stars.

"Roberta was very paitent in helping me…"

Roberta was very paitent in helping me resolve my issue and I am very happy with the service . Thabks very much for your time and help

"my experience"

the app was very good I just didn't want to have my account linked to it anymore because of emails. but overall the app is a very good app.

"Thanks for your Great support"

Great support

"Very helpful support on a billing issue."

Very helpful support on a billing issue.

"Great Experience.!"

Great Experience.!

"vidIQ is essential for the growth of ANY Youtube Channel"

vidIQ is essential for the growth of ANY youtube channel. The SEO keywords and thumbnail creations are essential to a channel's successful look and feel. The support and help you receive is exceptional. I'm very thankful to be a loyal subscriber!

"VidIQ quickly fixed my issue"

VidIQ quickly fixed my issue. I am very impressed with that. It was a document link sent in an email that lacked permissions for me to view. I brought it to VidIQ's attention and advised my coach (Aiden) of the issue. Very soon after that - less than an hour - it was fixed. Many thanks!

"very nice service."

very nice service.