"imagine going to support for help"

imagine going to support for help, then after days of them not being able to fix their own product. then ban you for fixing it yourself. their customer service is nothing but shit !

"Customer support"

The customer support so far ive experienced very good, Adam helped me and answered my questions, and gave me the information i needed.
5/5 stars!

"We used Sonoran CAD back in 2022"

We used Sonoran CAD back in 2022, although the CAD was amazing to use their customer service was horrific. They had advertised an add-on script with features that we purchased, but noticed it was lacking some of those features.

We asked for a refund and it was denied, we sought feedback in their Discord and when we gave a negative review we became banned from the Discord as well as our Sonoran Cad access revoked without any refund or notice. It left our server without a MDT and we had to scramble to work on a new one.

"So corporate"

So corporate, former free feature are behind a pay wall. Basically you have to pay to use the product.

"Customer service is one sided - their way or no way. No refunds and continues to bill after cancelling."

My experience with their customer support / tech assist was horrible. I am cutting my losses with the company in the first few days due to several back and forth conversations that I feel were condescending and did not reflect the level of customer support that they advertise on their website prior to purchasing. Some of the issues that I experienced were that I was unaware that the server rental did not include the installation of the game connection, which after several attempts working with customer support they did do. Following that I had difficulty installing the CAD framework, it appears to be several different steps to complete but the directions are all over the place and difficult to follow. Being that it is their software it would be awesome if they were more proactive in assisting to make sure that it was a smooth process for you. After my disappointment I tried sharing my concerns with one of the upper level emails that they provided on their website and after a week and a half of no response, I am just considering my near $100 investment wasted. Could not recommend.

"Great Cad, Poor Speed Cameras"

Their cad is brilliant, however their speed camera script is way overpriced for how underdeveloped it is. They couldn't offer a refund and instead I was banned from their discord for expessing this opinion.


- In responce to your reply those other reviews are not mine :) Also a "Speed Camera" would suggest it has billing functionalitiy just like every other free script out there. I had 0 warning before getting removed from the discord it just happened, I do agree I was asked to use the correct channel, little did I know I was going to be banned from the discord for sending one more message though and this could have been communicated more clearly. I suggest you rename your "Speed Camera" to "Traffic Monitoring" camera

- I have already made some suggestions via the propper methods but unfotunately I can't see whats actually happening with the updates as I was unfairly removed from the announcements discord

- Futher update, they have now banned our entire community from using the cad due to this negitive review. Very disapointing to see this re-action from a company.

"Goodbye RocketCAD headaches, Hello AMAZING!"

Switched from RocketCAD, will NEVER go back. SonoranCAD has more features than anyone else, faster interface, speedy support and they keep on getting better!

Thinking about moving my VPS over as well, have had my friend recommend their servers.

"Absolutely hands down, AMAZING SERVICE."

Nathan, Tanner and the rest of the support team was absolutely amazing. They took their time out to help me figure out why our player blips were not showing up but, everything else was. Thank you all so much

"SonoranCAD is an Amazing Platform"

SonoranCAD is an amazing platform. I've used several different CAD Systems before in the past, and they've all been a bust, none of them are fast enough, and able to compete. None of them are scalable, and just lack many features that you would like in a CAD System. SonoranCAD has amazing integrations and features that make the system lifelike with constant updates... SonoranCAD never disappoints.

"10/10 would definitely buy in future."

I been using Sonoran Software Systems for a while now, and I have to say, i’m absolutely impressed with there systems! They practically do everything for you while you get to play around with buttons! But if you’re still thinking if there worth it or not, trust me, they are. There services are always being updated, there very fast, reliable, and there support is amazing. There support is very quick to respond and there very kind and helpful, spent 30 minutes with them trying to figure out why my API ID wouldn’t work, and we figured out that i was missing a key part in my server. Definitely a great service!