"Unmatched customer service"

Unmatched customer service! They really go above and beyond to make sure you’re satisfied.

"Best Salon of The Year "

I visited WSSTUDIOS and was delighted to learn they had been awarded Best Salon of the Year 2nd place Nationally at the official HBA Awards 2024! This prestigious recognition is well-deserved. Every time I visit, I am consistently impressed with the high level of service and the professional, welcoming atmosphere.

The staff are not only skilled and knowledgeable but also incredibly attentive to detail. From the moment you step through the door, you are treated like royalty. They truly understand the art of creating a relaxing and rejuvenating experience.

This latest accolade only reinforces what I’ve always known about WS – they are dedicated to excellence. Congratulations on this fantastic achievement, and thank you for always making my salon visits so special!

"The best award-winning salon in London…"

The best award-winning salon in London definitely.
The service was brilliant and the staff is amazing. Nikolas is absolute professional & I definitely recommend all of them. 5*

"Worst haircut of my life"

Worst haircut of my life. The hairdresser manhandled me like I have never experienced. Throughout my entire experience, she was physically aggressive and manhandled me. It was painful and forceful. She hurt my scalp from pulling at my hair with a hard brush whilst it was covered in hair dye and knotted, and at one point I even had to hold myself in my seat so she didn’t pull me to the side as she yanked at my hair from the side to blow dry it. During my wash, she covered me and my clothes in water, made my ears soaking wet, and I had to grip the towel against me as much as I could to stop more water going on to my clothes any more.

To make matters further worse, she put me back in the salon seat to tell me she was going to do a toner now. She never once asked if I’d like a toner, nor did I agree to a toner at the start or in any discussion, nor did she tell me that this cost extra money. This is incredibly poor customer service and a breach of contract. You must always ask the customer whether they’d like toner and be transparent about additional cost. I found her method of trying to increase the salon income from my visit to be manipulative and it sounded like a scheme to trick people into paying more money.

Although my hair looks nice, I did not pay £159 to be physically manhandled by an aggressive stylist and to be in pain, covered in water and nearly conned into paying for a toner for 3 hours of my afternoon.

I was in contact with the salon for months afterwards and they promised rectification and to address the issue, but they did a 360 3 months later. and told me that they were now not giving any refund to me because the ‘haircut’ was fine.

Overall I have been incredibly disappointed and I urge customers to rethink going to this salon.

"I do recomend"

I do recomend, my colour always comes perfect , guys are perfectionists in field 🙂

"Nowhere in New York I have have had…"

Nowhere in New York I have have had better balayage service as here at WSSTUDIOS in London, this is the place I have met my expectations!