"A excellent experience for renting "

Thanks for Let UK Home and Olivia. The entire process from renting the flat to moving in was standardized and provided an excellent experience. Olivia was very kind, promptly addressing my concerns and helping me resolve any difficulties encountered throughout the process, ensuring a smooth move-in for me.

"My best friend and I both found our…"

My best friend and I both found our apartments through LetUKHome — I’m currently living in South Kensington, and she’s based in Canary Wharf. We’ve both had a really great experience!

They offer a wide range of properties across London, and their service is incredibly professional and responsive. The team includes both local experts and staff who speak Mandarin and Cantonese, which made communication super smooth for us.

Even on weekends, they reply quickly whenever there’s an issue — it really gave us peace of mind. My best friend has a hectic work schedule, and the LetUKHome team helped her sort out so many things during the rental process. We’re both really grateful. Highly recommend!

"I really recommend Let UK home "

I really recommend Let UK Home! The team is super professional, friendly, and always on top of things. The best part is they reply really quickly, no matter when you message them—so convenient! The properties are exactly like the photos and videos, no surprises at all. I’ll definitely be telling all my friends to rent through Let UK Home!

"Let UK Home: Excellent Service from Olivia"

My experience with Let UK Home was truly remarkable.
Olivia, the property manager, took charge of the subsequent steps. She handled all the move-in arrangements and served as a bridge between me and the landlord. No matter how many questions I had, Olivia always answered them with patience and clarity.
Let UK Home's strength lies in its dedicated staff. Olivia's professionalism, friendliness, and commitment to customer satisfaction made renting an apartment in London a seamless and pleasant experience for me. I'm extremely grateful for their help and would highly recommend Let UK Home to others.

"Extremely responsive, kind and helpful"

Olivia was extremely responsive, kind and always trying to help in every way she could. This made moving to a different country less daunting and stressful. I am very grateful for Olivia’s support throughout the whole process. Also her colleagues were very helpful and flexible when Olivia was out of office.

"Worst letting experience Ever!!"

Worst letting experience Ever!!

We saw an advertisement from the agency on Rightmove. We left a message and were contacted back by an agent named Cecilia. We asked the agent if she had a video of the apartment, she sent us the video the next day. We made an offer in writing, including our request to add wardrobes in both rooms. She replied to my message the next day saying the offer was accepted and we should pay the holding deposit.

We said, sure, can we just view the apartment in-person before moving ahead. She agreed, we came down, saw the apartment and just asked for an additional Microwave, everything else remained unchanged.

She said the owner is not agreeing to the offer now, she is debating the initial request of wardrobes now.

On confronting here, that the offer was accepted, she started saying she is negotiating with the owner......The extend of poor customer service has now gone to the level, where she is not responding any of our messages and is keeping us hanging.

With all the experience dealing with her, it seems to us, she never presented the initial offer to the owner and just made her own decision to say that the offer was accepted. We now wonder, why were we asked to pay the holding deposit.....


All in all, worst experience with an agency, avoid them if you can.

"Good experience so far as a tenant "

The move-in was well organised and everything was communicated promptly and clearly with me. In general, my questions etc. have been answered in a prompt and professional manner. no complaints so far.

"Olivia and Tiffany are responsible for…"

Olivia and Tiffany are responsible for our new rented flat and they are efficient and nice! Effective communication and responds are generally very quick! I’m satisfied with them and there’s no trouble/issues at all during the move-in phase.

"Great experience."

I was previously studying in London and came into contact with this rental company through a friend's introduction. Their service was very professional, they took me to see the property on site, explained the rental process in detail, and any repairs or other problems after moving in could be dealt with by them at any time.

"Thomas and Ethan were fantastic and…"

Thomas and Ethan were fantastic and helped with everything I required with urgency and assurance