"Outstanding service"

Drake’s not only make and sell outstanding, stylish menswear but their customer service is second to none.

"Quick delivery and excellent quality."

Quick delivery and excellent quality.

"fast shipping!"

fast shipping!

"Henrik is so kind"

Henrik is so kind. You're the best!!

"You guys always make me feel good!"

You guys always make me feel good!
Great quality! quick delievery! :)

"Espadrilles"

Class product & delivery

"Always impressed by the excellent…"

Always impressed by the excellent service and products that Drake’s provides. Thank you.

"Perchè compro Drake’s"

Mi piace la collezione che incontra il gusto di abbinare l’abbigliamento classico con lo scarto del casual chic.. indispensabile per la sprezzatura della vera eleganza

"Exceptional"

Ruben from Drakes impressed me with his exceptional expertise and enthusiasm for suits, even through email. He promptly addressed my inquiries, providing insightful recommendations that led me to the perfect suit.

He managed to help me find the suit color that matched and sent me images to ask me which one I would’ve preferred.

Thank you Ruben!

"Customer Service severely lacking."

Considering Drakes are such a ‘prestige’ store purporting quality and luxury, it’s sad to say their customer service is anything but.

Granted, the initial issue with the delivery of my order emanates from DPD, but the subsequent quality of customer care regarding the issue in question from the store was awful and to this day, over a month later, I still haven’t received my order whilst my money still sits with Drakes on their side!

Had it not been for myself chasing up the issue with the store repeatedly after initial enquiring as to what would happen with my order, would I have had any correspondence/ follow-up with them? Being as it’s been myself initiating all contact and updates thus far, It’s highly doubtful!

I take no pleasure in having to write such a negative review, but there’s only so many times you can be polite over the phone, before there comes a point where you have to say : “There’s an issue here, so what are you as the store responsible for my order going to do about it?”

Again, a month later and still nothing. Awful customer service and the only reason it makes for a 2* review is that the initial problem was not the stores fault. The subsequent handling - or lack thereof - of said problem however, falls directly to them!