"First time buying experience confusing"

As a first time buyer I found using Montrose Conveyancing incredibly frustrating. The conveyancer I was allocated was never available on the phone, I called dozens of times, and never got a call back, just an email with a guess of what I was calling about.

I had numerous times where the seller contacted me and had information about the sale that I hadn't been consulted on, like changes to the lease and fees I would incur.

I was not told about the exchange date ahead of time by Montrose, but instead by the seller just as a customary email to say they were happy it was proceeding.

I said I wasn't available by email and if I'm needed call me, and I got an email that day saying to contact them by phone as soon as possible.

Conveyancer almost lost the sale after 7 months because of their misunderstanding on the Buildings Safety Act that I had to research and sort myself.

Every time I asked why something was happening I was just told "this is normal" instead of having it explained to me. They asked for the wrong deposit amount and were unclear on the funds held by me and I had to question it to get it corrected. As a first time buyer I left no more knowledgable than when I came in.

"Montrose have restored my faith"

From first contact with Montrose, I was impressed with the quality of their personnel, their courtesy and efficiency. I have to admit I was dreading the process of selling my property from a legal point of view but Montrose have restored my faith!

"Quick Turn Around!"

Very quick turn around and very thorough with explaining every report and the process. There were a couple of times we had asked for a call back and didn’t receive one, however you could always get through to them when calling so not too much of an issue at all. Very happy we went with Montrose, and thank you to Danielle & Dani who were on hand at all times. Very good value for money also!

"Smooth transaction, great team!"

Thank you to Katie and the team for a smooth process and clear communication throughout. As a first time buyer, my partner and I couldnt ask for anything more. Thank you!

"Quick, thorough and reliable"

I was recommended by a friend, they were so right, Montrose were on the ball from the off, great communication and really thorough, I am totally impressed and would recommend them without hesitation.

"The greatest disappointment and the…"

The greatest disappointment and the worst decision we've made over the last few years was to work with Montrose Conveyancing

As many others we have been fooled by the low fees and hoped maybe we can pull this through.

Here we are, many months later, a lot money spent, stress and grey hairs added and a broken deal.
Anything that could go wrong from the solicitors perspective went wrong. Tens of un responded emails, missed and never returned phone calls, lack professionalism and lack of basic care for the case...

A close communication with all involved parties was meant to be the key factor for a smooth experience however this aspect is clearly non existent when it comes to Montrose. We were never relayed the important information reagarding our and often times we were getting our updates from our buyer's or seller's solicitors rather than from ours. Due to the lack of communication it seems that important elements like a fire risk asessments and others were totally missed that proved a deal breaker in an end.
It has overall been an appalling experience that left us with deep regrets.

There are so many to be written, but it will all summarize to: Do yourself a favor and go for a verified, trusted solicitor instead of one found online with a cheap fee.

"Wonderful Team"

Incredibly kind and efficient staff, that even our estate agents were beaming with praises at how patient, hard working, and kind the staff were throughout the whole process compared to other conveyancing companies. Katie Nicholson was brilliant at efficiently moving us forward from a haphazard contract from the previous owner, and we are beyond grateful that it was addressed and fixed, as I'm unsure it would have been had we not used Montrose Conveyancing. We can't recommend them enough!

"If I could give 10 stars I would"

I cannot recommend Montrose enough. As first time buyers we were super anxious coming into this and didn't really have a clue what we were doing! Our first point of contact was with Dani who is super professional and helpful and explained everything really clearly so we could understand the process and what to expect. Then we were allocated our conveyancer, Danielle.
Danielle was absolutely outstanding compared to the sellers side and I had 100% confidence in her ability to get things done and move things on as quickly as she could. As we were nervous I am sure we pestered her far more than other clients do for updates, but every time she dealt with us calmly and explained the position clearly, doing her best to push things on where she could. She made sure along the whole way that we knew what and why things were happening and nothing ever seemed too much trouble for her.
I am so grateful we came across Montrose, they are outstanding and super value for money compared to our local firms. I will 100% recommend them to friends and family and would be sure to use them again.

"Everyone I spoke to was helpful"

Everyone I spoke to was helpful, well informed and prompt at dealing with queries. Made a difficult process as simple as possible. Wouldn’t hesitate to use again.

"So good I would use them myself!"

I recommend Montrose Conveyancing to my Sellers and Buyers knowing that if they choose to use them, they will have a fantastic service from all the team there from start to finish. Montrose are friendly, efficient and on the ball and I wouldn't recommend anyone that I wouldn't be happy using myself. Thank you to all the team for helping lots of my clients and making their house moving experience a whole lot easier!