"I placed my order 15 days ago and I did…"

I placed my order 15 days ago and I did not receive a tracking number so far.
I have emailed them a week ago - no answer.
Still waiting.

"Ordered a product on the 7th February"

Ordered a product on the 7th February, claimed it has been sent out on has a tracking number for Royal Mail but it still says “we’re expecting it”. Contacted 3 times and no response. Don’t bother ordering from this site. I will continue to order items from candymail.co.uk. Contacted about a refund and no response.

"All products came well packaged but it…"

All products came well packaged but it took 4 weeks to arrive

"Terrible company no contact "

They sent me the complete wrong item. I have tried to contact them three times with no response to arrange rhe correct item being sent. Terrible company

"Alright"

Packaging was very good, products design was awesome but the chocolate itself wasn't my cup of tea.

"Great service, great price"

Had an obscure product I needed, literally nowhere else was selling it for an even slightly comparable price. Was still a bit expensive, but I was extremely satisfied I could get it for the price offered at all. Super fast delivery time, will likely order from again.

"Item missing and no response "

The order took a while to arrive, but I put that down to it being Christmas. However, there was an item missing from my order and I've contacted them twice about this and still haven't been refunded for the missing item.

"3 days shelf life, be warned!!"

I paid for 10 bars of chocolate as Christmas presents as it's the chocolate you cannot buy in the shops. However, they arrived on the 13th December with 5 of them having a best before date of 16th December which is very poor! I have emailed for a return/refund and will update my review if this is resolved. Please note, nowhere said these were short dated otherwise I wouldn't have spent £7.50 on them, I just wouldn't have bought them full stop. FIrst time ordering and unfortunately, will be the last if I do not get a refund.

"Good variety to choose from"

Good variety to choose from. Items were delivered quickly and packaged up carefully.

Thank you.

"A long wait and lack of customer service "

It took over three weeks for the item to arrive. I had emailed the company to find out where my delivery was. I had no response from them. When I went on the app to try and track where the items where. This was not available for me. I did eventually receive the items. I am not satisfied how long it took to get delivered and lack of customer service.