"Cheap and nasty definitely not linen as…"

Cheap and nasty definitely not linen as advertised wish to return

"Timely delivery"

Timely delivery

"Wonderful and Helpful Customer Service "

I recently purchased a birthday gift for my nephew from Maskura however they were quick to inform me that it wouldn’t arrive on time which was about to cause a huge disappointment…the quick thinking team from Maskura came up with a wonderful and very kind interim solution where a very special letter arrived on time for the birthday building anticipation for the late arrival of the gift. It worked out perfectly and my nephew is delighted! Maskura customer service is really fast, transparent and helpful at resolving issues. 5 stars! Will definitely shop with them again!

"Arrived within 24 hours ."

Arrived within 24 hours .. Well made product and helped me too.

"Happy with the service and value."

Happy with the service and value.

"long delivery,"

long delivery. when I finely managed to get through on the phone, although very polite different bracelet sent. as it was similar I decided to keep it because I couldn't be bothered to go through it all again.

"Still waiting for a refund"

My experience shopping with Maksura has been very disappointing!
I was sent the completely wrong product, and not only that but it arrived damaged in a taped up box - it was clearly damaged prior to shipping as the shipping labels were stuck over the top of the poorly patched up broken box.
The product was nothing like what was shown on the website so I returned it to them and I am still waiting for a refund.
Their customer service is polite but very slow and it’s now been over a month since I placed my order and I’m still waiting for any kind of resolution.
I would certainly not recommend shopping on this site.

"I only received 1 out of 3 items I…"

I only received 1 out of 3 items I ordered. There’s slow response from the “support “ email address I’ve emailed 3 times in the last week
Since writing this review I’ve had an automated response to say the missing two items will be despatched. So let’s see! The items have now been delivered a few weeks apart. But overall I’m satisfied with the products even if despatch & delivery is patchy. I’ve updated to 5 stars now