"Brilliant carpet"

Brilliant carpet. Delivery took longer than expected or I would have given 5 stars.

"Low price for a reason?"

The carpet was competitively priced and communication was prompt and thorough, as was information about the delivery. However when the carpet was unrolled ready for fitting we discovered a cut in it - some 15cms long - about 30cms from the end of the roll.
Fortunately I had slightly over-stated the required size and the fitter was experienced enough to figure out how to place the carpet so that the damage was not a problem. I would be a bit wary of ordering from Carpet Factory Outlet again as it made me wonder if all the stock is seconds or damaged.

"A long wait from ordering to delivery"

The carpet was excellent quality and very very cheap compared to the competition but didn’t arrive until 11days after the date they told me it would arrive. That was nearly four weeks after ordering. They were apologetic but in repeated phone calls to them nobody seemed to know what was going on. Not sure I would use them again. The delivery was only sorted out when I phoned the delivery company myself. The delivery company was excellent.

"Very good product"

Very good product, super price, and lightning quick delivery. Not the first time I have purchased from this company, and it won’t be the last.

"Ordering process is straightforward and…"

Ordering process is straightforward and carpet was delivered in well under the 7-10 days target. Was contacted to ensure delivery was convenient. Carpet is excellent (Brockway 100% wool Beachcomber) and at a good price. Very good service overall.

"Reasonable prices but took nearly a…"

Reasonable prices but took nearly a month to get delivered.
Still charge £47 delivery.poor communication and apparently couriers fault?

"Lovely to have decent sized samples…"

Lovely to have decent sized samples that arrived so quickly

"Didn't receive my sample order."

Didn't receive my sample order.

"Great service"

Great service

"Prompt dispatch"

Prompt dispatch - all fine!