"Loads of top brands to browse through and buy."

Excellent service. Lots of attention.

"Great Service"

Super quick delivery and great post sales advise. Thanks very much.

"Quick Service"

Very happy with the service and speed of delivery.

"Purchase of a lovely pair of jods"

Excellent service. All return calls made promptly as promised. Jods arrived next morning! Best jods I have ever had! Cannot fault service or product.

"Purchase of Prolite girth - Sue Jones"

Imediate response and delivery - a first class service. Couldn't ask for more.

"Resolved issues very quickly and with excellent service."

I order a jacket which when arrived was the right make and model but did not match the picture shown against the product. Equitain were very quick to recognise the issue, looked to see if they could identify the make and model in the picture, to see if they could supply that, and when they couldn't... immediately offered me a free return and refund. I was very impressed with the way they dealt with my issue; and how the responded, even though I really would have liked the jacket in the picture ! As a result, I would definitely deal with the company again, despite the mix up.

"excellent customer service"

I have ordered a few things now from Equitain. They sell high-end products and their customer service matches this level. They are responsive and answer any questions quickly, they despatch items fast and everything is well wrapped and arrives pristine. Would highly recommend them.

"Exceptional customer service"

I was incredibly impressed by the outstanding customer service. Not only were they very quick to help with my query but also couldn't have been nicer to deal with and I couldn't recommend them enough.

"Very good service and prompt helpful communication"

I had a specific item that I needed on a specific day and when I contacted the guys at Equitain they came back to me very quickly, with all of the information that I needed. Product arrived at home the next day.

"Poor correspondence and lack of care"

Had to keep ringing and chasing my order, 6-8 week delivery ended up being 10 weeks. I had to keep ringing to be told different excuses each time, very frustrating!!

The boots were worth the wait though

Without getting personal I have the receipt that clearly stares in your handwriting 6-8 weeks. I was told on several occasions that you would call me back with updates and this did not happen, I was told that the boots would be in on a certain day and then not called to let me know either way. I had to keep chasing hence my comments in the review. I appreciate that having to rely on the supplier is out of your control