"Inflated pricing and poor customer service"

I had a disappointing experience with this provider. The quotes they provided included incorrect parts and were priced well above MSRP. Their lack of knowledge and experience in low voltage and security was evident. When I brought up the issue of incorrect parts and inflated pricing, their response was poor. I had high expectations, but they were not met. There are plenty of other options available with more experience and better pricing. I recommend checking the quoted parts against market values to avoid similar issues. It felt like paying $20 for a Big Mac when you can get it down the road for $8. They made no attempt to remedy the situation. As a security consultant, I could never recommend this group to anyone.

"Messy, Dishonest, Deceiving, and Lazy Company. Avoid."

AVOID. There is a reason they don't allow reviews on their site and on Google. They would be tanked by bad reviews. I haven't even received my stuff and I'm already here. I can't wait to see what trouble awaits me when I receive my packages. Terrible at fulfillment, shipping, and customer service. They are just like a Chinese company (if you have ordered direct from China, you know what I'm talking about). These guys are a complete mess. They claim they fulfill orders for the DoD, but I can't see it. If I were in charge of DoD supply, I would have fired them and blacklisted them. I chose them specifically for that reason, working with DoD, hoping they were legit and efficient. They went well past their COVID claim in order processing and shipping. If COVID has hit you that hard and you are behind then start working Saturdays and Sundays to catch up. No, they make it clear they only work Monday through Friday. Lazy and feeling sorry for themselves instead of being competitive and honoring customers. Their website does not reflect accurate inventory so they will be contacting you...or not...about items they can't fulfill (see below for more messy behavior). They claim 24/7 support on their website, but none of it is accessible. The chat does not work and when you call they just give you Monday through Friday 9-5 hours. That's another reason I ordered, the "24/7 support," they dishonestly/deceivingly claim on their website. A big red flag is they ship from several warehouses at different times, so your packages will be piecemeal. Their customer service will ignore your request for accurate order updates and just give you a, "oh, it will be a few days more." Due to their awful inventory system they could not fulfill a piece of my order, so I told them to take it off. What did they do? They left it on the order (unfulfilled) and charged me for it anyway. They took over two weeks to process and ship a partial order. Partial. One item is in limbo with no update and of course they didn't inform me of why it didn't ship (it clearly showed "in stock" when I ordered), so I have to wait for a slow e-mail response. These guys are not with the times in webstore, processing, order updates, and shipping. I feel like I mail ordered from an ad in the back of a comic book. If you are here, you have been warned. Go with companies you know and just choose someone else. Order from multiple stores if you have to. It will be faster. These guys are not a one stop shop.

"What made me look was their price"

What made me look was their price - Some of the lowest on the net for the boots I wanted. The first bummer was as soon as I added shipping, they were right at the same price as all their competitors. Not a deal breaker but not the savings I expected. The final straw was while shopping, I placed the boots I wanted in the "shopping cart" and continued to shop. I came back, finalized the order and sent it. When looking for my confirmation email, I saw that while my cart was in limbo before I placed the order, they sent me a discount code. Of course, it was too late to use it since i hit send already. The next day I called to see if they would add it to my order. After being transferred around and put on hold to discuss it with a supervisor, my request was denied. They said I could use it on another order - if I save it a year or so until I need another pair of boots - Right....... Why did they not just put that discount in my shopping cart? I would be happy and they would have gotten a good review. It was not a large discount, only 5%, but I feel it is going to cost them more than that when I (and possibly other readers) buy my next pair of boots elsewhere. Customer Service IS important. EDIT!!!! Less than 2 hours after posting this, Security Pro USA emailed me that my boots were on back order and a refund was coming my way. Do you believe in coincidence?

"Need to update website badly"

I buy two different kinds of armor plate sizes on their site both say they are in stock. Two days later I get a very unprofessional looking email saying one of them was not in stock and if i want two of the same plates that is in stock. Of course I dont. I wait a full week then get back on their site to see that the other plate is in stock, I email them and they say its still not in stock. Really need to update their site is what Im saying. Also should say that their Hesco plates are rebranded.

"They never answers the phone"

They never answers the phone. And I still haven’t received a tracking number after I paid for a vest yesterday.

"Ordered a product from this website"

Ordered a product from this website. A week goes by with no shipping confirmation. I call them to get order status. They say theyll call back. Instead got a shipping confirmation dated four days prior and its UPS ground and not the USPS Priority Express that I paid for. I paid for a service and they shorted me.

I dont know how or why this happened, but as far as im concerned, costumer service is not a priority to them.

I dont recommend securityprousa

"Awesome place and friendly customer …"

Awesome place and friendly customer service!

"Great shop."

I got my items super fast and I everything fits great.

"Great customer service and speedy …"

Great customer service and speedy delivery.