"My error was resolved very quickly"

My error was resolved very quickly

"I had a late night issue"

I had a late night issue, emailed support and had a helpful answer almost immediately.

While I have often been frustrated by the support from big companies using advanced tech to filter, screen and answer enquiries, my experience of Catalyst2 is that there are real people there who know their business and respond as quickly and efficiently as they can to help their customers.

"Friendly quick competent help for someone with no IT knowledge"

I own a few 'archive' websites which are hosted by catalyst2. I am not an IT person at all, and don't employ anyone who is.
Even though I never change the contents of these websites, every few weeks one or more of them need some expert IT intervention. This is usually due to an automated request to do something that I don't understand, but sometimes the websites have 'gone down' because I can't keep them up to date with the ever-changing requirements of the Internet.
The team at catalyst2 have always sorted such things out for me in double-quick time, in stark contrast to my previous hosting company!
And they are friendly with it!
I am very happy to give them a 100% score.

"Exceptional service every time."

Exceptional service every time.

"I've been with Catalyst 2 for many…"

I've been with Catalyst 2 for many years, I've always been really happy with the quick responses to any questions or queries, always very friendly and they've gone out of the way to help me in the past

"8 years of excellent service so far"

We have been with catalyst2 for 8 years now with 2 PowerXtra accounts, 1 Linux and 1 Windows the former running a busy forum. Support is excellent and very responsive. Server and database reliability, uptime and performance is very good. There is the occasional issue but these are rare and dealt with quickly. Costs are very reasonable for what you get (yes Fasthosts etc are cheaper but you get what you pay for!). I highly recommend catalyst2, their ratings are well deserved.

"Quick and Friendly Support"

I've hosted client sites with Catalyst2 for 10 years, and their support has been consistently excellent. Responses to tech requests are always fast, thoughtful and detailed, which means any issue that arises is quickly resolved.

"Always easy to contact and solve issues…"

Always easy to contact and solve issues quickly and effectively. If something is a bit more troubling they work hard to fix it and don't give up or blame other factors beyond their remit.

"Supperb support (as always)."

Contacted support regarding access to my account. Which i had inadvertently locked myself out of.

Issue resolved in seconds. Once again many thanks for the best support i have ever received from an IT provider.


Support service, co

"Available, knowledgeable and friendly."

The support team is unfailingly available (wait times on the phone are very short), knowledgeable and friendly. They will go the extra mile to solve any problem and they are a pleasure to deal with.