"I’ve bought two leather jackets from…"

I’ve bought two leather jackets from Charlie London & like them both. However, they have a problem with buttons falling off. I’ve emailed them twice now to source replacement buttons as they are a specific size/colour & have not had a response. Which is a shame as I was going to buy a 3rd Jacket which i like. But with customer service like this I think I’ll look elsewhere.

"No jacket sent, no response to emails"

They took my money and then.....nothing. No notification that the jacket had ever been sent. No response to my emails or the website chat box. I have notified PayPal and hope that they will refund the money.

"After several enquires chasing up…"

After several enquires chasing up delivery which I was getting vexed about as was told item despatched but wasn't, the leather jacket arrived, very pleased with the jacket, Charlie London just need to communicate accurately with their customers

"I was pleased with the two dresses I…"

I was pleased with the two dresses I ordered but unfortunately when I phoned with a query the man I spoke to was so incredibly rude I wouldn’t ever buy from this company again. He told me it wasn’t his fault he had been so rude but that he’d had a bad day. Really! We all have those and don’t hang up on our customers

"I was apprehensive when I read the…"

I was apprehensive when I read the reviews about returning or contacting CharliLondon. I even requested my refund through Paypal. But I really can't fault them - refunded within 24h, no issues, no fuss. More likely to return as a customer. 5 stars from me.

"Refused return and awful customer service"

Recently purchased a dress which arrived faulty. Attempted to reach company via email, Instagram and numerous phone calls with no response. Eventually got them on phone and was told now outwith 14 days and couldn't return this despite proof of emails and calls within this time period. Spoke with Sam on phone, who was rude, obnoxious and patronising, he hung up the phone twice on me. Now going through Chargeback process to have my money returned. Awful company, avoid!

"Avoid especially if you if you need a refund"

Not even 1 star I would of given but that is the minimum allowed. Recently bought a leather jacket but had to return it because of the fit. Used Parcel Force for the return and it was delivered according to the tracking and should have been refunded around 14 days later but did not hear anything from this company. The phone number on the website does not work. No response from the chat messages or email I sent. Paypal which I used is not liable to refund me either, as a return due to fit is not eligible according to their terms so I'm out of pocket. Hopefully this will help someone to not make the same mistake in making a purchase from Charlielondon.com. They may have been good in the past but based on the last few reviews have gone seriously downhill.

"AVOID"

AVOID, DON'T BUY!
Sent item back for refund as per their quoted 14 day money back guarantee via royal mail tracked and signed for. They received it but no refund. They wont answer the phone or respond to email. Have had to get my credit card company to intervene. Very disappointing and time consuming ordeal!

"Fraud Stay Away"

Fraud Stay Away, still waiting for my oder since December,telephone number unobtainable they don't reply to emails.

"AVOID THIS COMPANY… Took the money and ran"

I purchased my order of white biker jacket (small) for £250 back on the 18th November and still haven’t received my item, nor have the company responded to my many direct emails and online website forms asking for an update. I even tried the mobile number given on the website and it just rang out. I’m about to start a dispute claim against Charlie London to get the money back with my credit card company as I feel like I’ve been robbed …. Really poor customer service and still no sign of my order which is basically theft. Terrible experience.