"Joined salon iris in 2018 been a loyal…"

Joined salon iris in 2018 been a loyal customer to them paid to use there software, was paying a subscription fee to them every month as normal they tried getting me on a new software didn't want to change at the time ,
Got approach by a new company to go over called up to give notice was told I have to pay 11 months when I'm not using the service as we will be going over to a new provider .iv never heard so much silly words said ie your contact is February 2026 I said its a rolling contract surley there should be notice period of 31 days or 3 months not a whole year .

So technically you have to pay to your contract date which I carnt rember signing this in 2018 it's 2025 now!!!
Absolutely disgusting no compassion was given either Just we will send your contract by email , what a shame to end our business terms like this wouldn't recommend them either.

"Beware of the rolling contract and unfulfilled promises!"

Unfortunately the ending to my contract with Salon Iris was a disappointing to say the very least!
For 18 months I had been asking for features such as an option for the customer to pay a deposit upon the online booking, among other requests. I was fobbed off month after month with different reasons as to why it was not yet a feature but on the other hand promised it would be within the coming months… 18 months later I had had enough.


Unfortunately, on my part, I was 8 days late in cancelling my upcoming rolling contract (you have to give 30 days notice before the contract is due to start again) I had given them 22!
Therefore they demanded another 12 months… naturally I refused as they could not provide me with the basic services I required in order to run my business effectively.

I had paid my subscription through the lockdowns as I was told I would lose data if I didn’t, even though my business was struggling due to complete closure as a result of covid. I had also lost my receptionist as a result in the business taking a huge decline. I tried to reason with them but they just didn’t care at all…

With no further hesitation they sent the bill for 12 months, of almost £2000, straight to a bailiff company who constantly bullied and threatened me into paying.

I now use a much more modern booking system that offers everything I was getting before plus heaps more, including an app, online payments, waitlists etc…. for a third of the price!

Maybe it was my fault for not being more savvy in the first place but ultimately I feel completely let down by Salon Iris and the 5 years I gave them as a reliable customer.

"Long term lock-in - beware!"

Very slow website. Inflexible reports in the cloud version.
Be wary of the fact that although the website majors on it being a monthly price you’re actually locked into a yearly contract that auto-renews with no notice.
The website has a number of american spellings which look unprofessional, and is quite inflexible.
It’s not bad, but it’s not worth the money they charge. Look elsewhere.

Update following response.
Regarding AWS. Lovely. It doesn’t matter where you host it if the software is slow. Just to be clear I tested access from a 1Gbps Ethernet connection. The first page sometimes takes several seconds to load. Not disastrous but not gold standard.
Regarding the spellings, you’re just demonstrating your poor development skills with that response. That’s the purpose of language files which are able to provide the correct spelling for different languages and are perfectly capable of differentiating between British and American locales as identified by the browser.

I stand by my comments and simply wanted people to be aware of what they’re letting themselves in for.

"Customer for 8 years, wouldn't be without"

I have been using Salon Iris now for 8 years. I wouldn't be without it for my dog grooming salon. Any time I need any help the staff are always so helpful. It has never ever let me down compared to other systems I used previoulsy. One thing that would be great (maybe its already in the program) would be that when I close a ticket that customers are able to receive a prompt to leave a review ???? Just a thought and no biggy. Many thanks guys, Samantha c/o/ Wags Coleraine N.I.

"unimpressed"

Firstly, I would like to commend the Salon Iris support team, they are amazing.
The system itself is good. There are certain applications that they don't have, which as one of the most expensive systems is not acceptable.
The admin staff are great until there is an issue, then they can be obnoxious. I have had two very unpleasant exchanges with the head person. My main problem was that I originally only agreed to sign up on the provision that I was NEVER signed into an auto renew or rolling contract. On my renewal they automatically put me into an auto renew contract. I trusted that this would not be done, but it happened anyway and unfortunately, I signed. (So read your contract very carefully)
They are prepared to lose customers rather than honor their promises. Then when it was time to leave salon Iris I found that, although easy to remove all my client contact info and other reports, I was not able to easily transfer my individual client formulas, treatment lists and product purchases. You can transfer the general lists but not individual ones. Anyone who uses online systems would see this as a huge problem. It took me 6 weeks for my staff, in shifts, to copy and paste each client’s formulas, product purchases and treatment sales onto excel spread sheets.
Once the system had expired, I didn’t have any communication on how or what they have done with my Data. A few days before my system expired the system was backed up remotely by someone, although we were not requested for the system to be commandeered, the mouse just started moving and someone was remotely in control of my computer for a few min backing up the system.
In conclusion, there are online booking systems at a fraction of the cost that have better facilities. I have moved to a fantastic Australian system which is less than a third of the price, NO contract, full facilities and offers online payments including gift voucher online purchases and more. There is nothing in Salon Iris which is unique or special to warrant the amount they charge. Shop around …

"I have used Salon Iris for about 5 plus…"

I have used Salon Iris for about 5 plus years now and I wouldn’t go anywhere else. I absolutely love my website, it’s very versatile so I can tailor make it to how I want it. My clients find it super easy to book their appointments through it too and they also rave about it. The online booking side of things has definitely made my business busier as it’s just so convenient for my clients, especially as I can not get to the phone as much as I would like! The text message and email reminders have pretty much reduced my no shows to zero too!
Whenever I have a technical issue however big or small the guys are always there to help, and they always go above and beyond to help me. I’m really really not a ‘techy’ person so have this kind of support is so important for me.
I’ve used all of their versions of the system from solo use to the pro system and now I’ve closed my salon and I’ve moved my business home I am on the cloud version of the system I’ve loved them all and each version has suited my needs at the time. There’s no hidden costs and what you see is what you get which is just what you need when your running a busy salon.
Taking on salon iris was one of the best things I could’ve done for my business, professional website, easy booking system for my clients, text & email reminders, easy reporting and amazing support!

Thank you salon iris!

"Brilliant system Highly Recommend"

Brilliant system, I have tried many systems over the 15 years I have had a salon and Salon iris just ticks all the boxes its affordable and no hidden costs and believe me the hidden costs are in 99% of the big companies that say there is no hidden costs. The sales team and Tech guys at Salon Iris are amazing at being there for you when you need them and make sure anything you need is sorted as soon as possible and nothing is to much trouble for them and the system makes life so simple

"Thank you for what you do"

As a busy salon owner I never leave reviews but these guys deserve it!! I took over a salon with Salon Iris and have never ever regretted sticking with them. There sales team are helpful, knowledgeable and not pushy, over the years I have upgraded and downgraded my packages, they treat old business with the same deals and respect as new business. The support team are AMAZING they have pulled us out of some very sticky tech situations and nothing is ever to much bother, they always go over and above to help even if its because I've forgotten what button to push (which is often) and your never in a que waiting very long. In recent times they have supported my business through the Covid times and will be forever grateful. Thanks guys!

"Super stars ⭐️"

I have had salon iris software for 10 years
I honestly don’t know how I would cope without the team and the program.
They are always happy to help and really friendly team. We send texts and email reminders, which of course tremendously cut down know shows.
We use for clinic consultation and book keeping etc.. this is one smart system that runs on your own windows PC we add receipt till etc.
Most company’s charge a fortune for this type of set up. It’s a small outlay with huge benifits
And continued support, which we rarely call because the software is so good.

"100% recommend salon iris"

100% recommend salon iris. I have always received an amazing service and would never wish to move! The team are so friendly and helpful! Thank you to Marc for his time today always a pleasure to speak with! :)