"What can I say"

What can I say? Well first time I’ve used them amazing from the beginning professional text you the day before to let you they haven’t forgotten you witch is a plus and the return trip from the airport had a text again saying he was waiting for us in the arrivals.
Many thanks to Colin and his team will use you.
John

"BEA cars are excellent"

BEA cars are excellent!
We cannot praise them highly enough! Reliable and cost effective. polite, friendly, safe and relaxing transfers.

The vehicles are immaculate and extremely comfortable and the drivers are very helpful, friendly and professional and always on time.

"A super efficient company to deal with"

A super efficient company to deal with. Booked cars with Colin to and from Southampton cruise port. Drivers polite, well turned out, helpful and prompt . Cars modern and exceptionally clean. Used once before for a Heathrow trip. Equally efficient then. Will definitely use again.

"Quality service from start to finish"

Quality service from start to finish. Great communication all the way. Customer service at its best. Highly recommend.

"Fantastic service as always from BEA…"

Fantastic service as always from BEA cars!
We wouldn’t use anyone else.
Darby & Mel are such gentleman and the cars they use are always spotless.
Highly recommend.

"Excellent service from start to finish"

Excellent service from start to finish, our driver was on time and it was an extremely comfortable journey to the airport. Upon arrival back in the uk we received a message giving us a meeting point, and again the journey home was absolutely spot on, I would gladly use again and recommend BEA to anyone looking for a 1st class company who operates with excellent drivers, very clean and comfortable vehicles.

"Exceptional customer service! ⭐️⭐️⭐️⭐️⭐️"

Exceptional service from Colin and his team. Made our holiday trip to and from the airport stress free.
Would recommend to anyone to book with this company!
Once again fantastic service and will definitely be using you again!
Thank you so much!! 👍👍

"Excellent service from start to finish!"

Excellent service from start to finish!
All correspondence was fast clear and forthcoming.
On the day of departure our driver turned up early and was extremely friendly and helpful the whole way.
Had communication from driver as soon as we had landed back in the uk with easy conversation so we could find each other.

Excellent service that we couldn’t fault. No hesitation in recommending and using again. Thanks to all involved for one less thing to worry about when we went away .

"Outstanding service"

Outstanding service, great trip both ways, quick and trouble free.

We had issues on our return as our flights were canceled then rerouted but Colin was flexible to change days/times twice to ensure we weren't stranded on our return.

"Unprofessional"

I paid upfront and in full prior to our trip. Unfortunately, communication with Colin was irrational once payment was made and our return trip wasn’t completed due to our flight being diverted to Luton airport. Colin said he couldn’t collect us as he had another pick up to do but would refund almost half of what we paid him to then receive a refund of only £50 of that trip. When I questioned Colin (once) that he had said £150 will be refunded on the phone, his immediate response via text was ‘please don’t book with us again’. I was in shock to this response as I only repeated what he had said to me on the phone. For this reason, I only rate 1 star for the irrational, unnecessary and unprofessional poor response. This isn’t how you treat your customers. We are a family with 3 children and was left stranded at the airport through no fault of our own. I will now only book with a taxi service that do keep an eye on your flight information and won’t leave you stranded, take your money and run.

Colin has now lied in his response saying I left a series of abrupt texts, I have the proof I didn’t. I sent 2 text message saying ‘Hi Colin, you said you was going to refund £150 to me on the phone’ and the 2nd text message ‘you definitely said £150’. So Colin, why lie? I will upload the photos of our very brief short texts on other review platforms that allow a photo to be uploaded. No need to lie Colin, especially when I can share the evidence.