"Perfect conditions! Great job!"

Great! Pick up my machine today! What a day! The machine was in prefect conditions! It was stopped pre-COVID... I had a stroke. But know.... what a job! Well done; great job 👏👏👏
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"Where ever I am in the world I always…"

Where ever I am in the world I always send my collection of sax's to Lewis for servicing as he treats each one as his own. Nuff said

"Painful internet order but great response."

Updated:- The team were very responsive to the issue and having spoken to others, it's clear that this was an isolated incident. So, whilst I can't call it a 5-star review as there were issues, I'm happy to revise the review accordingly to a 4-star review. After all, its how a company handles an issue that highlights its true colours.

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I expected so much after seeing the Youtube channel, the company's history, the reviews on here, and the people associated with the company. And...it was a disappointment.

I was allowed to order an out-of-stock item but I get that occasionally, it happens. They did ship what items they did have in stock but the item I really wanted was not here. But it carried on.

I had paid for express shipping but when the missing item was in, it was sent via Royal Mail using snail-mail during a postal strike. That might arrive before XMas. Hmm.

But, I'm not there yet.

I then got a call to say that actually, the missing item that they'd sent me was the wrong item and they'd have to send the right one this time using the courier that I'd paid for. As for the wrong item, I was asked, when it eventually arrives with me that I needed to take it to the post office and pay for the return and they'd refund the shipping when it arrives back to them.

Today I'm still missing an item that I'd paid for next-day delivery for (last week) and at some point, I need to take care of their incorrect shipment at my time, inconvenience, and expense.

I was going to order a new Sax from them this week but I'm afraid once bitten...

"dissapointed by our experience"

Can't help feel dissapointed by our visit. My son had been looking forward to visiting the London store to try out some new mouth pieces,  and to look at upgrading his current saxophone. We had made a special trip to the store.
On entry we were greated by a member of staff, where I explained what we were after and how it would be great to get the advice and guidance from them, as our knowledge is very limited.
We were taken to a booth to try a couple of mouth pieces and left to it. Meanwhile not knowing the member of staff who was assisting us had gone to lunch leaving us no further forward.  I then had to explain it all over again to another member of staff, where  we were given more to try, and  left us feeling we were more of an inconvenience and wanting to leave the shop.   Maybe what we expected from the visit was not actually possible and we are wrong.  But when you are potentially looking at spending in excess of 3k I personally would like some kind of customer care. With expertise advise and guidance in purchasing the right equipment , as the choices are far greater than my knowledge. We won't be rushing back in a hurry.

"Recently bought my Selmer axos tenor…"

Recently bought my Selmer axos tenor when visiting the sax shop, the customer service was very good, I knew what sax I wanted after researching, I was shown to a booth to try it. No pressure to buy or hard sell. When it came home to me I was having a few issues with the sax, it was sounding not right, might have been transit damage. I contacted The sax shop, they sent a courier very quickly to get it, repaired it and couriered it back to me very fast, no quibble or questions asked. Highly recommended, I am saving up for a new Alto sax and will be visiting again.

"Instrument Mending"

We took a clarinet here for mending and were impressed by their efficiency, good communication and fair pricing.

"The place to go for Saxophone"

This is my second purchase from Sax.co.uk. This time I had the pleasure of visiting their store in London whilst on a visit from Northern Ireland. The store is brilliant. Plenty of stock to view and demo if needed. The best thing though is the customer service. The two members of staff were extremely friendly and helpful and were quite happy for me to spend over an hour in the store chatting and finding something I was really happy with. Definitely go and check the place out if you get the chance to visit. If you can't make it to the store buying from the website is great too.

"Top service"

Exxcellent service, for saxophone repair following accident damage at home. Repairs /servicing section always helpful and very efficient. Equally so the staff at the sales end.

"Excellent experience!"

Tested a few soprano saxophones at the London shop, very nice experience. The testing rooms are very comfortable and you can take your time and have a go with selected sax models. Staff very kind and keen to help on any aspect. After a few days I ordered the saxophone and the item arrived quickly and perfectly packed.
Fully satisfied and highly recommended seller.

"Thanks for the service"

Thanks for the service! Sax is playing much better! :)