"Excellent"

Quick delivery good service.

"bought awoodburner from woodburnerworld …"

bought awoodburner from woodburnerworld about three months ago,delivery good. hadit fitted recently .am writing this sitting in front of it.cosy to sit here and watch the flames,well pleased.

"Fantastic delivery time"

Fantastic delivery time, product better than expected.

"Horrendous customer service"

I purchased a stove from Woodburner World and had it fitted 2 months later. The stove was great but the accompanying pack with the register plate I purchased was missing a small part which I was not aware of until the fire was fitted. I emailed customer service asking if they could send me the part and I was emailed back by Amelea Walls who informed me that they would replace the missing part if I would pay for it (although shipping would be free). The response I received was not what I had hoped for, but more than it was quite possible the least helpful and laziest customer service I have ever experienced which did nothing apart from make me apoplectic.

Would be Woodburner World buyers beware, if you do decide to purchase a stove from these guys and you do have to contact customer services, expect an unhelpful and lacklustre response!