"Camper UK damaged my vehicle."

Camper UK damaged my vehicle and then went into complete denial.
I have been a loyal customer with Camper UK since purchasing a new vehicle from them in 2017. I have spent many thousands of pounds with them having HAB/damp checks, servicing etc. in the intervening years.

However, I noticed over the last couple of years that Camper UK appeared to be churning staff on an extremely regular basis and that the standard of workmanship had been in decline since the departure of Alan Pickering the erstwhile partner and co-founder of the company.

In April 2023 took the vehicle to them to have a noisy swivel seat repaired. Repair not satisfactory, so had to return in 2024. Vehicle handed back to us at end of day by 2 members of staff, one being an apprentice sat in the said chair. To our utter horror some trim had been damaged due to said seat being rammed rearwards to its absolute extremity.

After sales manager then inspected. Virtually ignored us whilst doing so, and basically insinuated that we had inflicted the damage over a number of years and were trying to take a lend of the company. An already fraught situation was massively inflamed by the managers confrontational attitude. I ended up in tears and my husband extremely agitated as a result. A stand-up argument between my husband and the said manager then ensued.

Thereafter, an exchange of emails with current MD resulted. MD of course backed his staff at the expense of a lost customer, as he is obviously so fearful of losing more staff, not that he should necessarily be employing managers with such appalling customer skills.

Within the exchange of emails the MD had the audacity to state that over the years we had been in receipt of multiple goodwill gestures from them. When asked to name even one, he failed miserably. In fact, due to the raft of mostly warranty related issues we had with this vehicle, including new upholstery in Germany, along with the wrong satellite dish fitted by Camper UK followed by an incorrectly fitted replacement by them, we are massively out of pocket with all the travelling to and from their premises, days wasted etc. We actually spent so much time there in our early days of ownership, we almost felt semi resident. If complimentary coffees count as goodwill gestures then yes, we had our fair share, but believe me we got nothing else.

This vehicle has been cherished from new, and in fact quite a considerable sum had just been spent on it having it fully ceramic coated and the alloy wheels totally refurbished.

Had we as owners inflicted this damage we would have been the first people to put our hands up and pay for any repair. Given that the damage itself was not that significant and is probably quite easily rectified, it was the attitude of the after sales manager that was so unpalatable and which turned a relatively benign situation so ugly.

"What a professional Company - Camper UK."

Our first visit to the Camper UK camp site and their special Birthday Celebration Weekend.We thought the whole long weekend was terrific. And What a lovely camp site.
Everyone worked so hard right from the site, marquee, transfer buses to the showroom. All of it so professional managed .
Very impressed!
And hopefully rewarded with some excellent fund raising for Air Ambulance through extremely good value food & bar pricing, auctions , raffles, etc
Entertainment was brill first-rate , marquee nicely decorated and warm. Hog roast was amazing and well arranged for so many people .What more could you ask for.
The Motorhome Sales and Service Centre was equally impressive and professional in all aspects
We would definitely recommend the Company and hope to come again.

Well done Camper UK!!

"Friendly"

Friendly, helpful staff. Had a Fiat Professional 1st service on our campervan

"Splendid weekend"

The atmosphere, the entertainment and the bar prices

"Brilliant weekend so well organised all…"

Brilliant weekend so well organised all staff really helpful definately coming next year, the camp site itself is very well kept

"Great weekend "

Great weekend . Such a lot of hard work and planning had gone into making the event so successful. Well done everybody.
One small comment please could we have better recycling.

"Fantastic weekend …"

We have been to a number of good weekend at Camper UK, but this was something else. A fantastic weekend well planned and executed.

"Fantastic Roaring 20's Anniversary Party Finale. None stop fun and entertainment from start to finish. Really well organised and ran with friendly staff camping site is great and clean and tidy. "

Fantastic 20's Roaring

"Roaring 20's"

From arrival to departure the whole experience was excellent.

"Brilliant weekend"

Brilliant weekend, highly recommend. camper couldn’t do enough for the campers. Nicest marquee I have seen, well decorated.