"Horrible support and way too many …"

Horrible support and way too many errors for a product that is by ConnectWise.
Less integration then Quosal yet you are the same company as ConnectWise now.

"Doesn't really work very well at all"

Doesn't really work very well at all. I think it will work well at some point in the future but right now it has a lot of holes for an IT Integrator to use effectively.

Small businesses and small integrators less than 10 people it probably will work fine.

"It takes too long to get support or to …"

It takes too long to get support or to have consulting work and projects completed.

"Overall great app for our quotes"

Overall great app for our quotes. I would like to see better rich text controls (they seem inconsistent), easier methods to show optional items for customers with selectable checkboxes (seems to be tough to get consistently). I'd also love to be able to have Quosal/ConnectWise sync a product photo so I'm not keeping an increasingly-huge URL link of JPGs I maintain at our FTP for various products.

"We have seen great improvement in the …"

We have seen great improvement in the past year. If only ConnectWise could be the product sourcing with out problems. ConnectWise problem, not yours. ConnectWise needs to add HTML to product descriptions and a picture/image field in their database and then you could reference without having to atler.

"ConnectWise Sell is a great product"

ConnectWise Sell is a great product and well ahead of their competitors, however, there is a still a lot of room for polish, feature additions and mature integration points.

"I am struggling to realize the value in …"

I am struggling to realize the value in ConnectWise sell. I pay $278 a month and find it really hard to customize the product to get it to where we are happy with it. The software trades complexity for customization it's needlessly complex. If I had to guess, I will be canceling my subscription in the next year and moving to a much lower cost competitor with almost the same feature/benefits.

"The program does not load all of the …"

The program does not load all of the time. There are some features that have not been updated since the last upgrade, that existed in the previous version.

"Great Application"

I've been using Sell for almost 2 years daily. They are continually making improvements and addressing suggestions to improve.

"In the past Quosal Support was weak …"

In the past Quossl Supporteas weak unless you were lucky and got a veteran who literally work miracles and left you feeling really satisfied.

Support on CW Sell is about the same

Chat assist never works so why don't you remove it.

Lastly why can't I copy specific lines from one quote to another?