"Awful experience "

I purchased a pre-owned Rolex from this seller via Chrono24, but I received a different watch to the one I bought. The design was significantly different, with smaller diamonds, different hands, and different details on the dial. I then had to return this back to them. The seller claimed the watch I bought was in stock and held for me and would be sent shortly, but after receiving a picture, it was clear they had replaced lots of the original parts and it no longer had a factory dial as stated in the listing. Communication was poor, the seller did not address all my concerns, take any accountability and was not apologetic in the slightest. I would not recommend this seller. Had I not been so switched on and spoken directly to Rolex and showed them images of the watches, I would unfortunately not have ever known that I was being sold something of much lower value and would have been scammed. Thankfully Chrono protected my money via a 3rd party escrow account so I immediately requested the refund. They use custom parts on watches they claim are from the factory.

"Amazing "

Purchased a ladies Datejust in January this year with Tom through Chrono24. Was very wary in the beginning buying from the internet unseen. I need not have worried the transaction went through as smooth as butter. Tom could not have been more helpful and went above and beyond for me. Thank you Tom, I will be back for the MOP 😁

"Purchased a ladies Datejust through…"

Purchased a ladies Datejust through Felix at TB Timepieces Ltd Nov 2024.
Could have dealt with a more understanding person. Transaction went smooth and the item is as described, perfect in everyway. Would not hesitate to use again in the future, highly recommendable.

"Superb Online Purchase "

Excellent Communication from Tom and Felix throughout the purchase process. The watch we purchased is immaculate and has exceeded our expectations . A seamless online purchase from start to finish .

"I recently purchased my first Rolex…"

I recently purchased my first Rolex from TB Timepieces and had an exceptional experience, thanks to Felix. He was incredibly responsive on WhatsApp and phone calls, always ready to assist and answer my queries immediately. His dedication was evident when he accommodated me on a day the store was officially closed.

Felix demonstrated great patience throughout the entire process, ensuring I was comfortable and well-informed before making my purchase. His service exceeded expectations, making the buying experience smooth and enjoyable. Given this level of customer service, I am definitely planning to buy my next timepiece from TB Timepieces. Highly recommend Felix for his outstanding service and commitment to customer satisfaction.

"Great experience"

Tom was brilliant, really helpful and genuine. I am thrilled with the watch, it is exactly what I hoped for and arrived beautifully wrapped with all the papers. Cannot fault the service I have been given and would strongly recommend to friends and family. Thank you Tom

"Fantastic service"

Fantastic service. Patiently waited on me getting the payment to them as I had a little bother with my bank. Questions and queries answered immediately, watch sent out in super quick time. Beautiful watch, superb quality and very reasonably priced. Look forward to my next purchase as I won’t go anywhere else now. 5 Stars!!

"I recently Purchased a rolex watch from…"

I recently Purchased a rolex watch from TB TIMEPIECES The service I received from the team was fantastic. Nothing was too much of a problem for them. Any questions I had was Promptly answered I would highly recommend TB TIMEPIECES A1 service on all counts I will be going back again.

"Simply exemplary customer service…"

Simply exemplary customer service provided quickly and simply, which made buying a great customer experience.

Piece purchased was precisely as described and absolutely beautiful.

100% recommend and will highly likely use again in the future.

"I’ve bought a few luxury watches and…"

I’ve bought a few luxury watches and Tom was great he told the truth, he could have answered his phone to stop any apprehension but he is a busy man , can’t fault him , he said I’d get delivery on sat before one and I did , thank you so much Tom I’ll recommend to anyone
Respect Paul