"Avoid these scam artists"

Can echo all the below reviews about this scam company. Ordered in May and it was indicated that item would be delivered in June shipment. Was told that i actually missed the June shipment and that my order was now on the July shipment. This conveniently got stuck in customs in Port of Rotterdam and eventually got released in August. After very little update from them, eventually was told item would be delivered (100% guaranteed) by Tuesday (27th). Still no item or update. I contacted the official distributors of the Luba 2 and they said there was never a June or July shipment, only ever an August one. Mowers.ie lied and mislead everybody to get orders that they were never going to be able to fulfil. Avoid this company

"DONT DO IT!!!!!!!"

As others have stated, it appears nobody has received their purchase! Received an email with a nice picture saying my mower had arrived and would be dispatched by 20th August and I would receive a tracking number. Then received another mail to say that my mower didn’t come with the first delivery but was here now and I would have a tracking number and delivery by Tuesday 27th “100% guaranteed”. No tracking number and no mower received despite their guarantee. No response to emails and now their phone seems to be disconnected. Glad I paid via PayPal as I have now started the dispute process to get my money back.
If you’re considering dealing with this company, DONT DO IT!! Absolutely disgraceful, although guessing these guys are scamming scumbags so they won’t care and will likely set up another website and do the same again!

Edit:
I received an automated email late last night (28th August) to say my mower was shipped and also an email from DPD with a tracking number but like Martin has said in his review, DPD are awaiting the item so it has not been shipped yet and I can only assume DPD will not receive it and this is just to try and delay things. Also the dimensions of the box listed according to the tracking number are 10cm x 10cm x 10cm which tells its own story tbh. I have emailed again to say I do not want the mower and to issue my refund through the process that I had already started with PayPal.

Edit 2:
Nobody will be surprised to hear that DPD never received anything to deliver to me. I would guess Damiens review must be Bruno in disguise.

Edit 3 (30/08/2024):
Nice to hear from you Barry/Claire/Bruno or whatever your real name is with your generic copy and paste reply you have given to everyone here. As per my multiple emails which have not been replied to. I want my money refunded as you have not supplied my mower in the agreed timeframe thank you.

Edit 4: (05/09/2024)
After receiving an email from Bruno (31/08)stating that my mower would be coming in the next batch which would be in 2 weeks time and as a good will gesture he had refunded the money for mower but was keeping the deposit and then when the mower arrived I could pay the balance again. The guy is delusional and tells so many lies he catches himself out in his emails. He had ignored the fact that I had asked for a full refund. I then received another email (02/09) telling me that because of my PayPal complaint his PayPal account was locked and that he could not access the funds to pay for the next shipment from his suppliers. Needless to say I did not withdraw my complaint and finally to day after a lot of work on my part between dealing with mowers.ie and PayPal, I received the refund of deposit. I stand by my original statement. If you are thinking of purchasing from Mowers.ie, don’t do it!! Everything about this company is a lie. As others have stated the “About us” on their website is total fabrication.

Edit 5: (10/09/24)
Mowers.ie did not process my refund, they have just updated their response below to make it look that way but this is not the case. Despite me asking multiple times. I had to raise a dispute through PayPal and wait for PayPal to make a decision, the refund had nothing to do with Mowers.ie. PayPal agreed to issue my refund once they had reviewed my case and my submissions. The comment updated below by Mowers.ie is just more lies to make it look like they had made the decision themselves to issue a full refund which they most definitely did not!
Strong suspicion that the positive reviews here are fake, a lot of the language used in the positive reviews is very similar. Easy enough to set up using a fake name.

"Avoid Avoid Avoid "

Same experience as everybody else paid the €3200 for Luba 5000 and nothing delivered, got the same emails it will be delivered by the end of the week, then 100% delivered by next Tuesday (yesterday) blah blah blah, rang company 78 times over the past week and straight to a answering machine with a dude with an American accent. DPD are about to send us a tracking number any minute 🤔 yeah sure they are. Even though they don’t answer your calls/emails they seem to be monitoring trustpilot to see what people are saying about them. By the way if the email you got saying the lawnmower will be delivered 100% by Tuesday 27th august and it had a pretty picture of lubas sitting in the driveway of a house the address is 75 Rochestown Ave, Dún Laoghaire, Dublin, A96 YR13. Bruno Rosa - Wedding and Elopement Photographer Is also registered to this address and as in the about us section on mowers.ie it says Barry and Bruno set up mowers.ie. If anybody is local and can calll by to see what the story is.

EDIT to Damien, hi Damien you got a personal invite to Bruno’s house to collect your Luba, may I just ask how this came about as I don’t know anybody else who has been invited to his house to collect our lawnmowers. I presume you have already been around to his house and collected it as you have given him a 4 star review and said you would use them again. Obviously you wouldn’t give the stars before the Luba was in your hands. Thanks

EDIT 2 30/08/24
Well after two weeks after paying over 3k I got the DPD message to say it will be picked up 2/9/24, you guys got it before me and it turned out to be absolute bull, We will see 🤔 I see some guys got their Luba today so thanks Bruno for that, if you over sold for the amount of Lubas you got, just be straight with us, or if the amount u got in wasn’t the amount you ordered just say guys I messed up and I don’t have them here’s your Money back I’m really sorry people.

"Review"

Never responded to emails or calls. I cancelled and asked for a refund after losing confidence and thought I was scammed. When they did respond they ignored the refund request and still sent out the mower. Situation could have been handled better. I hope they improve and succeed.

"Ordered my Luba 2 in may because the…"

Update : I spoke with the owner who had a genuine reason for the lack of communication etc . He invited me to his house to pick up my order . I would buy from them again .Ordered my Luba 2 in may because the website said they were in stock only to find out that they wouldn't be here till the start of august (paid in full) . Still no Luba last week after receiving an email to say it would be delivered. Fast forward to Friday gone I received a lovely email apologising and 100% guaranteeing me it would be delivered today Tuesday . Guess what ,no email or message from anyone .

"Shockingly bad"

I ordered a Luba2 mower in May and at that time there was no indication on the website that the mower wasn't in stock. Fast forward four months and still no mower only a string of excuses. They've ignored every single email I've sent them and have stopped answering the phone. At this stage I'm 90% convinced this is a scam operation. It seems like you're checking this review site, if the mower hasn't arrived by Friday I'll be speaking to my solicitor to see what option are available to me to recover the money you took from me.
---------
UPDATE 30/08/24
After having previously been told the mower I ordered was in the country and ready for dispatch I got another mail today saying "We received the batches of LUBAs separately, and we prioritized shipping to customers who had placed their orders first. Your order is scheduled to be delivered in the next batch, which is arriving next week". Bruno and Barry I have had enough of your lies, just give me the refund I've asked you for.

"Ordered in June finally delivered 30/08/2024"

I ordered a Luba 5000 back in June. The website never said it was not in stock, full amount was taken straight away from my bank account. No goods were send out. I got an email saying it was not in stock and if I wasn’t cancelling my order I would get a courtesy Luba 1 so I accepted the offer until my own arrived but no sign of any of the two. Got an email saying the shipment or container was released from customs then another email that I would expect an email from DPD soon with tracking details, that email never came and it’s been over a full week now. I’ve tried ringing multiple times phone off the hook and sent emails to all of their accounts but getting no where.
Just received on the confirmation from DPD order has been picked up 29/08/24 and will be delivered today 30/08/2024.
Update: order delivered and item as described
To be fair, you need better customer service and more transparency on your website.
Please clarify the amount in stock if none advise this is a pre-order with an ETA.
Hire extra staff when container arrives so you're able to cover the extra load of work.
Changed from 1* to 3* due to lack of communication and delay.

"Absolutely terrible "

Ordered a Luba 5000 a few weeks back as it offered a deposit option so you’d get it when the container arrived, paid 400 euro deposit around the start of June and the remaining 2800 a few days ago. Got an email saying the shipment was in and I would expect an email from DPD soon, that email has never came and it’s been a full week now. I’ve tried ringing multiple times and sent emails to all of their accounts but getting no where. I just want my money back.
Edit. The mower was supposed to be here today and after being guaranteed 100% it would be here, surprise surprise no mower.
Can you please just cancel my order and send me my money back. I will be returning the mower to you if you send it to me and demanding a refund.
Another edit.
The mower actually came today. Everything seems to be legit enough. I’d prefer my money back and actually purchase it through a proper garden or machinery shop, but I can’t go through that again. I would never recommend buying anything off of Bruno, it’s not worth the hassle and the stress. I’m just happy to have received the item, granted it was 2 weeks late. If anything goes wrong with the mower I am not expecting any after sales support off of them but mammomation look to take control of any problems that arise, I hope. Not really ideal to be thinking like that however it seems like it’s going to be the case. My advice if you’re looking to buy a Luba 2, find somewhere else, call the store before you purchase and make sure they answer the phone.

"Radio silence after a 5 week wait😡"

Ordered a luba 2 3000 from them 5 weeks ago on back order. Paid the deposit of 400e back then for it. Paid the balance of 2600e last week when they emailed me to say the containers carrying the lubas had arrived in ireland. Got a few emails to say DPD were delivering my robot this week and that they would be dispatched Monday or Tuesday. Its now Thursday and iv heard nothing from mowers.ie or DPD. Iv emailed them a few times and tried to ring them multiple times but you only get through to an American voice recording. Total radio silence from them this week thats supposed to be the week my luba arrives. Really not impressed with them at the moment. I'd be happy to change this review if it arrives soon but judging by the ratings/comments here I'm not hopeful.
*EDIT*
So as ye can see the response I got from them below... I did get an email from dpd with a false tracking no. I just rang dpd there now and they've told me there is a package ment to be delivered to me but not under the tracking no. Given by mowers.ie.
Dpd said that they have yet to recieve any package from mowers.ie so they obviously can't deliver. Mowers.ie create the order with dpd so that dpd will send us an automatic email saying the parcel is on the way even though its not.
I'd advise anyone dealing with mowers.ie to get onto citizen's information. Copy their template letter and email it to mowers.ie. iv given them 2 days to deliver my luba 2 3000 or else I'll be getting every cent back. Including the extra 17e for delivery.
*EDIT 2*
Got an email at 9.30pm this eve saying it will be delivered by Friday ''garaunteed''🤨 sounds firmiliar.
*EDIT 3*
Turns out it did arrive that Friday suprise suprise. I'm increasing my rating to 2 star because at least it wasn't a scam after all. The lack of communication in the end was too great for the amount of money their customers had paid them they should have been more open with us about delays. I won't be using this website again.

"Avoid this company."

Avoid this company. Very poor customer service. I ordered a robotic mower, it was described as in stock on their website, 8 weeks later no mower.