"Fast "

My item was detailed and made of quality materials! I would definitely purchase from them again.

"Compared to other hardwood flooring…"

Compared to other hardwood flooring providers Villohome fell short on delivering samples. Villohome charges for samples and only gives one small piece of flooring while other suppliers give free samples and provide multiple pieces of flooring to represent variation or lack there of in the product.

"Poor experience, but a happy ending after all (see edit). "

Definitely don’t recommend. I ordered an overlapping stairnose for my steps, based on the photo on the website. They sent me a completely different style of overlapping stairnose which wouldn’t work for my usage and which I wouldn’t have bought had the picture on the website been correct. I called customer service as soon as I opened the box, explained the problem and sent pictures of both the item I received and a screenshot of their website. They said they would get back to me with a prepaid return label. Heard nothing for 2 weeks. I sent an email, outlining the situation and was again asked to give them a few days to review. Another 2 weeks passed. I called a second time and was - again! - asked for time to review. And, again, I have heard nothing for weeks. So this company has wasted a lot of my time and 75 of my dollars. Don’t make the same mistake I did - avoid this seller like the plague!
EDITED TO ADD: Just when I’d given up, I was surprised and pleased to receive a full refund. Apparently Villohome’s quality control process is a lengthy one, but in the end, while the wheels of their customer service turned slowly, they did finally turn. I’ve revised my rating to reflect that they did the right thing at last.

"This company had exactly what I was looking for..."

This company had the "exact" item I was in search for. I was so happy to see they had it in their inventory and I will be buying more from this company. I was so happy to see they had what I needed.

"Received item with significant damage…"

Received item with significant damage on two pieces of the item. Contacted customer service right away (same day of delivery) letting them know of the damage. Submitted over 6 photos and still no resolution on what to do. Asking for a refund and what to do with damage item and being told to hold onto it until they get back to me. I'm confused why the paying customer is being put out and just wants this matter resolved. Why is it taking almost a week?!

"Review of Blue Stone I requested a sample and it was…"

I requested a sample and it was delivered promptly.
The issue I have is that we paid 9.99 for this sample and it was not what it said it was.
The description said it was a Blue Stone and what I received was a white piece of marble. Did not appear to be bluestone at all.
Tile Sample
Product: Bluestone Versailles Pattern Marble Tile Sandblasted, Brushed

"Great service"

Great service, love it statue

"I was a little nervous ordering from an…"

I was a little nervous ordering from an online store I have not done business with before, Villo home was quick in getting the estimate and shipping info and the delivery was quick from Michigan to Texas.

"Shipping was fast and product was…"

Shipping was fast and product was accurately described on website.

"Still waiting for my package to be…"

Still waiting for my package to be delivered. It’s been a week today since it’s been shipped and it was ordered on July 11th. If I knew it would be coming from China, I never would have ordered it. Disappointed so far.