"She was very helpful and polite."

She was very helpful and polite.

"Hugo provided outstanding customer service "

Hugo was very friendly, polite and a joy to speak with. Hugo offered multiple options for me to choose from which was appreciated. He was knowledgeable and provided excellent service. Keep up the exceptional customer skills. Sincerely, Patricia Guzman

"Easy to book"

Easy to book

"I’ve requested a call urgently and I’ve…"

I’ve requested a call urgently and I’ve heard nothing.
This is very important. I need to speak to someone.

"Darla was great"

Darla was great. She really helped with answering my questions. She was very patient and had such a genuine attitude about wanting to be so helpfull. I hope you appreciate the value She brings to her role there.

"Agent very knowledgeable and helpful."

Agent very knowledgeable and helpful.

"No problems"

No problems. However, the service should identify the purchase made in its follow-up email. I almost deleted it as spam.

"I thought I was booking directly with…"

I thought I was booking directly with the hotel. I feel tricked. Dont like your refund policy.

"Fast and easy"

Fast and easy

"Easy to book"

Easy to book